Customer-Service/application/service/controller/History.php

<?php
namespace app\service\controller;

/**
 * 客服系统会话历史类
 */
class History extends Common
{


    /**
     * 获取会话历史
     *
     * @access public
     * @return array JsonString
     */
    public function historyList()
    {
        // 验证token.
        $tokenStatus = $this->verifyToken();
        $code        = -2;
        $msg         = '错误';
        if ($tokenStatus === false) {
            return json(['code' => $code, 'data' => [], 'msg' => $msg]);
        }

        try {
            // 获取用户信息.
            $getUserInfo     = $this->getUserInfo();
            $serviceLogField = [
                'user_id',
                'user_name',
                'user_avatar',
                'user_ip',
                'start_time',
                'end_time',
                'name',
                'website',
                'system',
                'browse',
                'a.status',
                'evaluate_id',
            ];
            // 关联信息.
            $serviceLogJoin['groups b'] = 'a.group_id = b.id';
            $serviceLogWhere['kf_id']   = $getUserInfo->id;
            // 获取用户信息.
            $serviceLog = model('ServiceLog')->selectServiceLog($serviceLogField, $serviceLogWhere, $serviceLogJoin);
            $evaluate   = model('Evaluate')->getEvaluate();
            foreach ($serviceLog as $k => $v) {
                foreach ($evaluate as $va) {
                    if ($v->evaluate_id === $va->evaluate_id) {
                        $serviceLog[$k]->evaluate_name = $va->evaluate_name;
                    }
                }
            }


            return json(['code' => 200, 'data' => $serviceLog, 'msg' => '成功']);
        } catch (\Exception $e) {
            return json(['code' => $code, 'data' => [], 'msg' => $msg]);
        }//end try

    }//end historyList()


    /**
     * 获取会话历史详细
     *
     * @access public
     * @return array JsonString
     */
    public function historyInfo()
    {
        // 验证token.
        $tokenStatus = $this->verifyToken();
        $code        = -2;
        $msg         = '错误';
        if ($tokenStatus === false) {
            return json(['code' => $code, 'data' => [], 'msg' => $msg]);
        }

        try {
            // 获取用户信息.
            $getUserToken = input('get.HTTP_userToken');
            $getUserInfo     = $this->getUserInfo();
            $serviceLogField = [
                'user_id',
                'user_name',
                'user_avatar',
                'user_ip',
                'start_time',
                'end_time',
                'name',
                'website',
                'system',
                'browse',
                'a.status',
                'evaluate_id',
            ];
            // 关联信息.
            $serviceLogJoin['groups b'] = 'a.group_id = b.id';
            $serviceLogWhere['kf_id']   = $getUserInfo->id;
            // 获取用户信息.
            $serviceLog = model('ServiceLog')->selectServiceLog($serviceLogField, $serviceLogWhere, $serviceLogJoin);


            return json(['code' => 200, 'data' => $serviceLog, 'msg' => '成功']);
        } catch (\Exception $e) {
            return json(['code' => $code, 'data' => [], 'msg' => $msg]);
        }//end try

    }//end historyList()


}