Customer-Service/vendor/GatewayWorker_windows/Applications/whisper/Events.php

<?php
/**
 * This file is part of workerman.
 *
 * Licensed under The MIT License
 * For full copyright and license information, please see the MIT-LICENSE.txt
 * Redistributions of files must retain the above copyright notice.
 *
 * @author walkor<walkor@workerman.net>
 * @copyright walkor<walkor@workerman.net>
 * @link http://www.workerman.net/
 * @license http://www.opensource.org/licenses/mit-license.php MIT License
 */

/**
 * 用于检测业务代码死循环或者长时间阻塞等问题
 * 如果发现业务卡死，可以将下面declare打开（去掉//注释），并执行php start.php reload
 * 然后观察一段时间workerman.log看是否有process_timeout异常
 */
//declare(ticks=1);
use \GatewayWorker\Lib\Gateway;
use Workerman\Lib\Timer;

/**
 * 主逻辑
 * 主要是处理 onConnect onMessage onClose 三个方法
 * onConnect 和 onClose 如果不需要可以不用实现并删除
 */
class Events
{
    /**
     * 新建一个类的静态成员，用来保存数据库实例
     */
    public static $db = null;
    public static $global = null;

    /**
     * 进程启动后初始化数据库连接
     */
    public static function onWorkerStart($worker)
    {
        if (empty(self::$db)) {
            self::$db = new \Workerman\MySQL\Connection('192.168.2.186', '3306', 'root', '', 'customer_service');
        }

        if (empty(self::$global)) {
            self::$global = new \GlobalData\Client('127.0.0.1:2207');
            // 客服列表
            if(is_null(self::$global->kfList)){
                self::$global->kfList = [];
            }
            // 会员列表[动态的，这里面只是目前未被分配的会员信息]
            if(is_null(self::$global->userList)){
                self::$global->userList = [];
            }
            // 会员以 uid 为key的信息简表,只有在用户退出的时候，才去执行修改
            if(is_null(self::$global->uidSimpleList)){
                self::$global->uidSimpleList = [];
            }
            // 当天的累积接入值
            $key = date('Ymd') . 'total_in';
            if(is_null(self::$global->$key)){
                self::$global->$key = 0;

                $oldKey = date('Ymd', strtotime('-1 day')); // 删除前一天的统计值
                unset(self::$global->$oldKey);
                unset($oldKey, $key);
            }
            // 成功接入值
            $key = date('Ymd') . 'success_in';
            if(is_null(self::$global->$key)){
                self::$global->$key = 0;

                $oldKey = date('Ymd', strtotime('-1 day')); // 删除前一天的统计值
                unset(self::$global->$oldKey);
                unset($oldKey, $key);
            }
        }

        // 定时统计数据
        if(0 === $worker->id){
            // 1分钟统计一次实时数据
            Timer::add(60 * 1, function(){
                self::writeLog(1);
            });
            // 40分钟写一次当前日期点数的log数据
            Timer::add(60 * 40, function(){
                self::writeLog(2);
            });
        }
    }

    /**
     * 当客户端连接时触发
     * 如果业务不需此回调可以删除onConnect
     *
     * @param int $client_id 连接id
     */
    public static function onConnect($client_id)
    {

    }

    /**
     * 当客户端发来消息时触发
     * @param int $client_id 连接id
     * @param mixed $message 具体消息
     */
    public static function onMessage($client_id, $message)
    {
        if ($message!='{"type":"ping"}'){
            echo "onMessage: ".$message."\r\n";
           // print_r([self::$global->kfList,self::$global->userList,  self::$global->uidSimpleList]);
        }

        $message = json_decode($message, true);
        switch ($message['type']) {
            // 客服初始化
            case 'init':
               $kfList = self::$global->kfList;
                // 如果该客服未在内存中记录则记录
                if(!isset($kfList[$message['group']]) || !array_key_exists($message['uid'], $kfList[$message['group']])){

                    do{
                        $newKfList = $kfList;
                        $newKfList[$message['group']][$message['uid']] = [
                            'id' => $message['uid'],
                            'name' => $message['name'],
                            'avatar' => $message['avatar'],
                            'client_id' => $client_id,
                            'task' => 0,
                            'user_info' => []
                        ];
                    }while(!self::$global->cas('kfList', $kfList, $newKfList));
                    unset($newKfList, $kfList);
                }else if(isset($kfList[$message['group']][$message['uid']])){

                    do{
                        $newKfList = $kfList;
                        $newKfList[$message['group']][$message['uid']]['client_id'] = $client_id;
                    }while(!self::$global->cas('kfList', $kfList, $newKfList));
                    unset($newKfList, $kfList);
                }

                // 绑定 client_id 和 uid
                Gateway::bindUid($client_id, $message['uid']);
                // TODO 尝试拉取用户来服务 [二期规划]

                break;
            // 顾客初始化
            case 'userInit';

                $userList = self::$global->userList;
                // 如果该顾客未在内存中记录则记录
                if(!array_key_exists($message['uid'], $userList)){
                    do{
                        $NewUserList = $userList;
                        $NewUserList[$message['uid']] = [
                            'id' => $message['uid'],
                            'name' => $message['name'],
                            'avatar' => $message['avatar'],
                            'ip' => isset($_SERVER['REMOTE_ADDR']) ? $_SERVER['REMOTE_ADDR'] : '',
                            'group' => $message['group'],
                            'client_id' => $client_id
                        ];

                    }while(!self::$global->cas('userList', $userList, $NewUserList));
                    unset($NewUserList, $userList);

                    // 维护 UID对应的client_id 数组
                    do{
                        $old = $newList = self::$global->uidSimpleList;
                        $newList[$message['uid']] = [
                            $client_id,
                            $message['group']
                        ];

                    }while(!self::$global->cas('uidSimpleList', $old, $newList));
                    unset($old, $newList);

                    // 写入接入值
                    $key = date('Ymd') . 'total_in';
                    self::$global->$key = 0;
                    do{
                        $oldKey = date('Ymd', strtotime('-1 day')); // 删除前一天的统计值
                        unset(self::$global->$oldKey);
                    }while(!self::$global->increment($key));
                    unset($key);
                }

                // 绑定 client_id 和 uid
                Gateway::bindUid($client_id, $message['uid']);

                // 尝试分配新会员进入服务
                self::userOnlineTask($client_id, $message['group']);
                break;
            // 聊天
            case 'chatMessage':

                $client = Gateway::getClientIdByUid($message['data']['to_id']);
                if(!empty($client)){
                    $chat_message = [
                        'message_type' => 'chatMessage',
                        'data' => [
                            'name' => $message['data']['from_name'],
                            'avatar' => $message['data']['from_avatar'],
                            'id' => $message['data']['from_id'],
                            'time' => date('H:i'),
                            'content' => htmlspecialchars($message['data']['content']),
                        ]
                    ];
                    Gateway::sendToClient($client['0'], json_encode($chat_message));
                    unset($chat_message);

                    // 聊天信息入库
                    $serviceLog = [
                        'from_id' => $message['data']['from_id'],
                        'from_name' => $message['data']['from_name'],
                        'from_avatar' => $message['data']['from_avatar'],
                        'to_id' => $message['data']['to_id'],
                        'to_name' => $message['data']['to_name'],
                        'content' => $message['data']['content'],
                        'time_line' => time()
                    ];

                    self::$db->insert('ws_chat_log')->cols($serviceLog)->query();
                    unset($serviceLog);
                }
                break;
            // 转接
            case 'changeGroup':
                // 通知客户端转接中
                $simpleList = self::$global->uidSimpleList;

                if(!isset($simpleList[$message['uid']])){ // 客户已经退出
                    return ;
                }

                $userClient = $simpleList[$message['uid']]['0'];
                $userGroup = $simpleList[$message['uid']]['1'];  // 会员原来的分组也是客服的分组

                $reLink = [
                    'message_type' => 'relinkMessage'
                ];
                Gateway::sendToClient($userClient, json_encode($reLink));
                unset($reLink);

                // 记录该客服与该会员的服务结束
                self::$db->query("update `ws_service_log` set `end_time` = " . time() . " where `client_id`= '" . $userClient . "'");

                // 从当前客服的服务表中删除这个会员
                $old = $kfList = self::$global->kfList;
                if(!isset($kfList[$userGroup])){
                    $waitMsg = '暂时没有相关客服上班,请稍后再咨询。';
                    // 逐一通知
                    foreach(self::$global->userList as $vo){

                        $waitMessage = [
                            'message_type' => 'wait',
                            'data' => [
                                'content' => $waitMsg,
                            ]
                        ];
                        Gateway::sendToClient($userClient, json_encode($waitMessage));
                        unset($waitMessage);
                    }
                    return ;
                }
                $myList = $kfList[$userGroup]; // 该客服分组数组
                foreach($myList as $key=>$vo){
                    if(in_array($userClient, $vo['user_info'])){

                        // 维护现在的该客服的服务信息
                        $kfList[$userGroup][$key]['task'] -= 1; // 当前服务的人数 -1
                        foreach($vo['user_info'] as $k=>$v){
                            if($userClient == $v){
                                unset($kfList[$userGroup][$key]['user_info'][$k]);
                                break;
                            }
                        }

                        break;
                    }
                }
                while(!self::$global->cas('kfList', $old, $kfList)){}; // 刷新内存中客服的服务列表
                unset($old, $kfList, $myList);

                // 将会员加入队列中
                $userList = self::$global->userList;
                do{
                    $NewUserList = $userList;
                    $NewUserList[$message['uid']] = [
                        'id' => $message['uid'],
                        'name' => $message['name'],
                        'avatar' => $message['avatar'],
                        'ip' => $message['ip'],
                        'group' => $message['group'], // 指定要链接的分组
                        'client_id' => $userClient
                    ];

                }while(!self::$global->cas('userList', $userList, $NewUserList));
                unset($NewUserList, $userList);

                // 执行会员分配通知双方
                self::userOnlineTask($userClient, $message['group']);
                unset($userClient, $userGroup);

                break;
			case 'closeUser':

                $userInfo = self::$global->uidSimpleList;
                if(isset($userInfo[$message['uid']])){
                    $waitMessage = [
                        'message_type' => 'wait',
                        'data' => [
                            'content' => '暂时没有客服上班,请稍后再咨询。',
                        ]
                    ];
                    Gateway::sendToClient($userInfo[$message['uid']]['0'], json_encode($waitMessage));
                    unset($waitMessage);
                }
                unset($userInfo);
                break;
        }
    }

    /**
     * 当用户断开连接时触发
     * @param int $client_id 连接id
     *
     * tips: 当服务端主动退出的时候，会出现 exit status 9.原因是：服务端主动断开之后，连接的客户端会走这个方法，而短时间内进程
     * 需要处理这多的逻辑，又有cas操作，导致进程退出会超时，然后会被内核杀死，从而报出错误 9.实际对真正的业务没有任何的影响。
     */
    public static function onClose($client_id)
    {
        print_r([$client_id,self::$global->uidSimpleList,self::$global->userList]);

        $isServiceUserOut = false;
        // 将会员服务信息，从客服的服务列表中移除
        $old = $kfList = self::$global->kfList;
        foreach($kfList as $k=>$v){
            foreach($v as $key=>$vo){
                if(in_array($client_id, $vo['user_info'])){

                    $isServiceUserOut = true;

                    // 根据client id 去更新这个会员离线的一些信息
                    self::$db->query("update `ws_service_log` set `end_time` = " . time() . " where `client_id`= '" . $client_id . "'");

                    // 从会员的内存表中检索出该会员的信息，并更新内存
                    $oldSimple = $simpleList = self::$global->uidSimpleList;
                    $outUser = [];
                    foreach($simpleList as $u=>$c){
                        if($c['0'] == $client_id){
                            $outUser[] = [
                                'user_id' => $u,
                                'group_id' => $c['1']
                            ];
                            unset($simpleList[$u]);
                            break;
                        }
                    }
                    while(!self::$global->cas('uidSimpleList', $oldSimple, $simpleList)){};
                    unset($oldSimple, $simpleList);

                    //$outUser = self::$db->query("select `user_id`,`group_id` from `ws_service_log` where `client_id`= '" . $client_id . "'");
                    // 通知 客服删除退出的用户
                    if(!empty($outUser)){
                        $del_message = [
                            'message_type' => 'delUser',
                            'data' => [
                                'id' => $outUser['0']['user_id']
                            ]
                        ];
                        Gateway::sendToClient($vo['client_id'], json_encode($del_message));
                        unset($del_message);

                        // 尝试分配新会员进入服务
                        self::userOfflineTask($outUser['0']['group_id']);
                    }
                    unset($outUser);

                    // 维护现在的该客服的服务信息
                    $kfList[$k][$key]['task'] -= 1; // 当前服务的人数 -1
                    foreach($vo['user_info'] as $m=>$l){
                        if($client_id == $l){
                            unset($kfList[$k][$key]['user_info'][$m]);
                            break;
                        }
                    }

                    // 刷新内存中客服的服务列表
                    while(!self::$global->cas('kfList', $old, $kfList)){};
                    unset($old, $kfList);

                    break;
                }
            }

            if($isServiceUserOut) break;
        }


        // 尝试从排队的用户中删除退出的客户端
        if(false == $isServiceUserOut){
            $old = $userList = self::$global->userList;
            foreach(self::$global->userList as $key=>$vo){
                if($client_id == $vo['client_id']){

                    $isServiceUserOut = true;

                    unset($userList[$key]);
                    break;
                }
            }
            while(!self::$global->cas('userList', $old, $userList)){};

            // 从会员的内存表中检索出该会员的信息，并更新内存
            $oldSimple = $simpleList = self::$global->uidSimpleList;
            foreach($simpleList as $u=>$c){
                if($c['0'] == $client_id){
                    unset($simpleList[$u]);
                    break;
                }
            }
            while(!self::$global->cas('uidSimpleList', $oldSimple, $simpleList)){};
            unset($oldSimple, $simpleList);
        }

        // 尝试是否是客服退出
        if(false == $isServiceUserOut){
            $old = $kfList = self::$global->kfList;
            foreach(self::$global->kfList as $k=>$v){
                foreach($v as $key=>$vo){
                    // 客服服务列表中无数据，才去删除客服内存信息
                    if($client_id == $vo['client_id'] && (0 == count($vo['user_info']))){
                        unset($kfList[$k][$key]);
                        break;
                    }
                }
            }

            while(!self::$global->cas('kfList', $old, $kfList)){};
        }
    }


    /**
     * 有人退出
     * @param $group
     */
    private static function userOfflineTask($group)
    {
        // TODO 此处查询最大的可服务人数，后面可以用其他的方式，存储这个数值，让其更高效的访问
        $maxNumber = self::getMaxServiceNum();

        $res = self::assignmentTask(self::$global->kfList, self::$global->userList, $group, $maxNumber);
        unset($maxNumber);

        if(1 == $res['code']){

            while(!self::$global->cas('kfList', self::$global->kfList, $res['data']['4'])){}; // 更新客服数据
            while(!self::$global->cas('userList', self::$global->userList, $res['data']['5'])){}; // 更新会员数据

            // 通知会员发送信息绑定客服的id
            $noticeUser = [
                'message_type' => 'connect',
                'data' => [
                    'kf_id' => $res['data']['0'],
                    'kf_name' => $res['data']['1']
                ]
            ];
            Gateway::sendToClient($res['data']['3']['client_id'], json_encode($noticeUser));
            unset($noticeUser);

            // 通知客服端绑定会员的信息
            $noticeKf = [
                'message_type' => 'connect',
                'data' => [
                    'user_info' => $res['data']['3']
                ]
            ];
            Gateway::sendToClient($res['data']['2'], json_encode($noticeKf));
            unset($noticeKf);

            // 逐一通知
            $number = 1;
            foreach(self::$global->userList as $vo){

                $waitMsg = '您前面还有 ' . $number . ' 位会员在等待。';
                $waitMessage = [
                    'message_type' => 'wait',
                    'data' => [
                        'content' => $waitMsg,
                    ]
                ];

                Gateway::sendToClient($vo['client_id'], json_encode($waitMessage));
                $number++;
            }
            unset($waitMessage, $number);

            // 写入接入值
            $key = date('Ymd') . 'success_in';
            self::$global->$key = 0;
            do{
                $oldKey = date('Ymd', strtotime('-1 day')); // 删除前一天的统计值
                unset(self::$global->$oldKey);
            }while(!self::$global->increment($key));
            unset($key);

        }else{

            switch ($res['code']){

                case -1:
                    $waitMsg = '暂时没有客服上班,请稍后再咨询。';
                    // 逐一通知
                    foreach(self::$global->userList as $vo){

                        $waitMessage = [
                            'message_type' => 'wait',
                            'data' => [
                                'content' => $waitMsg,
                            ]
                        ];
                        Gateway::sendToClient($vo['client_id'], json_encode($waitMessage));
                    }
                    break;
                case -2:
                    break;
                case -3:
                    break;
                case -4:
                    // 逐一通知
                    $number = 1;
                    foreach(self::$global->userList as $vo){

                        $waitMsg = '您前面还有 ' . $number . ' 位会员在等待。';
                        $waitMessage = [
                            'message_type' => 'wait',
                            'data' => [
                                'content' => $waitMsg,
                            ]
                        ];

                        Gateway::sendToClient($vo['client_id'], json_encode($waitMessage));
                        $number++;
                    }
                    break;
            }
            unset($waitMessage, $number);
        }
    }

    /**
     * 有人进入执行分配
     * @param $client_id
     * @param $group
     */
    private static function userOnlineTask($client_id, $group)
    {
        // TODO 此处查询最大的可服务人数，后面可以用其他的方式，存储这个数值，让其更高效的访问
        $maxNumber = self::getMaxServiceNum();

        $res = self::assignmentTask(self::$global->kfList, self::$global->userList, $group, $maxNumber);
        unset($maxNumber);

        if(1 == $res['code']){

            while(!self::$global->cas('kfList', self::$global->kfList, $res['data']['4'])){}; // 更新客服数据
            while(!self::$global->cas('userList', self::$global->userList, $res['data']['5'])){}; // 更新会员数据

            // 通知会员发送信息绑定客服的id
            $noticeUser = [
                'message_type' => 'connect',
                'data' => [
                    'kf_id' => $res['data']['0'],
                    'kf_name' => $res['data']['1']
                ]
            ];
            Gateway::sendToClient($client_id, json_encode($noticeUser));
            unset($noticeUser);

            // 检测是否开启自动应答
            $sayHello = self::$db->query('select `word`,`status` from `ws_reply` where `id` = 1');
            if(!empty($sayHello) && 1 == $sayHello['0']['status']){

                $hello = [
                    'message_type' => 'helloMessage',
                    'data' => [
                        'name' => $res['data']['1'],
                        'avatar' => '',
                        'id' => $res['data']['0'],
                        'time' => date('H:i'),
                        'content' => htmlspecialchars($sayHello['0']['word'])
                    ]
                ];
                Gateway::sendToClient($client_id, json_encode($hello));
                unset($hello);
            }
            unset($sayHello);

            // 通知客服端绑定会员的信息
            $noticeKf = [
                'message_type' => 'connect',
                'data' => [
                    'user_info' => $res['data']['3']
                ]
            ];
            Gateway::sendToClient($res['data']['2'], json_encode($noticeKf));
            unset($noticeKf);

            // 服务信息入库
            $serviceLog = [
                'user_id' => $res['data']['3']['id'],
                'client_id' => $res['data']['3']['client_id'],
                'user_name' => $res['data']['3']['name'],
                'user_ip' => $res['data']['3']['ip'],
                'user_avatar' => $res['data']['3']['avatar'],
                'kf_id' => intval(ltrim($res['data']['0'], 'KF')),
                'start_time' => time(),
                'group_id' => $group,
                'end_time' => 0
            ];

            self::$db->insert('ws_service_log')->cols($serviceLog)->query();
            unset($serviceLog);

            // 写入接入值
            $key = date('Ymd') . 'success_in';
            self::$global->$key = 0;
            do{
                $oldKey = date('Ymd', strtotime('-1 day')); // 删除前一天的统计值
                unset(self::$global->$oldKey);
            }while(!self::$global->increment($key));
            unset($key);

        }else{

            $waitMsg = '';
            switch ($res['code']){

                case -1:
                    $waitMsg = '暂时没有客服上班,请稍后再咨询。';
                    break;
                case -2:
                    break;
                case -3:
                    break;
                case -4:
                    $number = count(self::$global->userList);
                    $waitMsg = '您前面还有 ' . $number . ' 位会员在等待。';
                    break;
            }

            $waitMessage = [
                'message_type' => 'wait',
                'data' => [
                    'content' => $waitMsg,
                ]
            ];

            Gateway::sendToClient($client_id, json_encode($waitMessage));
            unset($waitMessage);
        }
    }


    /**
     * 给客服分配会员【均分策略】
     * @param $kfList
     * @param $userList
     * @param $group
     * @param $total
     */
    private static function assignmentTask($kfList, $userList, $group, $total)
    {
        // 没有客服上线
        if(empty($kfList) || empty($kfList[$group])){
            return ['code' => -1];
        }

        // 没有待分配的会员
        if(empty($userList)){
            return ['code' => -2];
        }

        // 未设置每个客服可以服务多少人
        if(0 == $total){
            return ['code' => -3];
        }

        // 查看该组的客服是否在线
        if(!isset($kfList[$group])){
            return ['code' => -1];
        }

        $kf = $kfList[$group];
        $user = array_shift($userList);

        $kf = array_shift($kf);
        $min = $kf['task'];
        $flag = $kf['id'];

        foreach($kfList[$group] as $key=>$vo){
            if($vo['task'] < $min){
                $min = $vo['task'];
                $flag = $key;
            }
        }
        unset($kf);

        // 需要排队了
        if($kfList[$group][$flag]['task'] == $total){
            return ['code' => -4];
        }

        $kfList[$group][$flag]['task'] += 1;
        array_push($kfList[$group][$flag]['user_info'], $user['client_id']); // 被分配的用户信息

        return [
            'code' => 1,
            'data' => [
                $kfList[$group][$flag]['id'],
                $kfList[$group][$flag]['name'],
                $kfList[$group][$flag]['client_id'],
                $user,
                $kfList,
                $userList
            ]
        ];
    }

    /**
     * 获取最大的服务人数
     * @return int
     */
    private static function getMaxServiceNum()
    {
        $maxNumber = self::$db->query('select `max_service` from `ws_kf_config` where `id` = 1');
        if(!empty($maxNumber)){
            $maxNumber = 5;
        }else{
            $maxNumber = $maxNumber['0']['max_service'];
        }

        return $maxNumber;
    }

    /**
     * 将内存中的数据写入统计表
     * @param int $flag
     */
    private static function writeLog($flag = 1)
    {
        // 上午 8点 到 22 点开始统计
        if(date('H') < 8 || date('H') > 22){
            return ;
        }

        // 当前正在接入的人 和 在线客服数
        $kfList = self::$global->kfList;

        $nowTalking = 0;
        $onlineKf = 0;
        if(!empty($kfList)){

            foreach($kfList as $key=>$vo){

                $onlineKf += count($vo);
                foreach($vo as $k=>$v){
                    $nowTalking += count($v['user_info']);
                }
            }
        }

        // 在队列中的用户
        $inQueue = count(self::$global->userList);

        $key = date('Ymd') . 'total_in';
        $key2 = date('Ymd') . 'success_in';
        $param = [
            'is_talking' => $nowTalking,
            'in_queue' => $inQueue,
            'online_kf' => $onlineKf,
            'success_in' => self::$global->$key2,
            'total_in' => self::$global->$key,
            'now_date' => date('Y-m-d')
        ];
        self::$db->update('ws_now_data')->cols($param)->where('id=1')->query();

        if(2 == $flag){
            $param = [
                'is_talking' => $nowTalking,
                'in_queue' => $inQueue,
                'online_kf' => $onlineKf,
                'success_in' => self::$global->$key2,
                'total_in' => self::$global->$key,
                'add_date' => date('Y-m-d'),
                'add_hour' => date('H'),
                'add_minute' => date('i'),
            ];
            self::$db->insert('ws_service_data')->cols($param)->query();
        }
        unset($kfList, $nowTalking, $inQueue, $onlineKf, $key, $key2, $param);
    }
}