aqm
/
Customer-Service


			
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							<!DOCTYPE html>
<html>
<head>
    <meta charset="utf-8">
    <meta name="viewport" content="width=device-width, initial-scale=1.0">
    <title>后台首页</title>
    <link rel="shortcut icon" href="favicon.ico">
    <link href="https://cdn.bootcss.com/bootstrap/3.3.6/css/bootstrap.min.css" rel="stylesheet">
    <link href="https://cdn.staticfile.org/font-awesome/4.4.0/css/font-awesome.css?v=4.4.0" rel="stylesheet">
    <link href="https://cdn.bootcss.com/bootstrap/3.3.6/css/bootstrap.min.css" rel="stylesheet">
    <link href="__CSS__/bootstrap.min.css?v=3.3.6" rel="stylesheet">
    <link href="__CSS__/font-awesome.min.css?v=4.4.0" rel="stylesheet">
    <link href="__CSS__/plugins/bootstrap-table/bootstrap-table.min.css" rel="stylesheet">
    <link href="__CSS__/animate.min.css" rel="stylesheet">
    <link href="__CSS__/style.min.css?v=4.1.0" rel="stylesheet">
    <link href="__JS__/layui/css/myLayui.css" rel="stylesheet">
</head>
<body class="gray-bg">
<div class="wrapper wrapper-content">
    <div class="row">
        <div class="col-sm-2">
            <div class="ibox float-e-margins">
                <div class="ibox-title" style="display: flex; justify-content: center;">
                    <!--<span class="label label-primary pull-right">今天</span>-->
                    <h3>敏感词报警</h3>
                </div>
                <div class="ibox-content" style="text-align: center">
                    <h1 class="no-margins"><span id="allSensitive">0</span><span style="font-size: 14px; margin-left: 10px">次</span></h1>
                    <small></small>
                </div>
                <div class="ibox-content" style="font-size: 12px; padding: 5px 20px 5px; height: 45px;">
                    <div style="display: flex">
                        <div style="width: 80px; text-align: right;">访客次数</div>
                        <div style="margin-left: 20px; text-align: right;" id="userSensitive">0</div>
                    </div>
                    <div style="display: flex">
                        <div style="width: 80px; text-align: right;">客服次数</div>
                        <div style="margin-left: 20px; text-align: right;" id="serverSensitive">0</div>
                    </div>
                </div>
            </div>
        </div>
        <div class="col-sm-2">
            <div class="ibox float-e-margins">
                <div class="ibox-title" style="display: flex; justify-content: center;">
                    <!--<span class="label label-primary pull-right">今天</span>-->
                    <h3>平均响应超时</h3>
                </div>
                <div class="ibox-content" style="text-align: center">
                    <h1 class="no-margins"><span id="csdTime">0</span><span style="font-size: 14px; margin-left: 10px">秒</span></h1>
                    <small></small>
                </div>
                <div class="ibox-content" style="font-size: 12px; padding: 5px 20px 5px; height: 45px; line-height: 3;">
                    <div style="display: flex">
                        <div style="width: 80px; text-align: right;">响应超时次数</div>
                        <div style="margin-left: 20px; text-align: right;" id="csdNumber">0</div>
                    </div>
                </div>
            </div>
        </div>
        <div class="col-sm-2">
            <div class="ibox float-e-margins">
                <div class="ibox-title" style="display: flex; justify-content: center;">
                    <!--<span class="label label-primary pull-right">今天</span>-->
                    <h3>平均会话超时</h3>
                </div>
                <div class="ibox-content" style="text-align: center">
                    <h1 class="no-margins"><span id="overtimeTime">0</span><span style="font-size: 14px; margin-left: 10px">秒</span></h1>
                    <small></small>
                </div>
                <div class="ibox-content" style="font-size: 12px; padding: 5px 20px 5px; height: 45px; line-height: 3;">
                    <div style="display: flex">
                        <div style="width: 80px; text-align: right;">会话超时次数</div>
                        <div style="margin-left: 20px; text-align: right;" id="overtimeNumber">0</div>
                    </div>
                </div>
            </div>
        </div>
        <div class="col-sm-2">
            <div class="ibox float-e-margins">
                <div class="ibox-title" style="display: flex; justify-content: center;">
                    <!--<span class="label label-primary pull-right">今天</span>-->
                    <h3>满意度报警</h3>
                </div>
                <div class="ibox-content" style="text-align: center">
                    <h1 class="no-margins"><span id="evaluateCount1">0</span><span style="font-size: 14px; margin-left: 10px">次</span></h1>
                    <small></small>
                </div>
                <div class="ibox-content" style="font-size: 12px; padding: 5px 20px 5px; height: 45px; line-height: 3;">
                    <div style="display: flex">
                        <div style="width: 80px; text-align: right;">不满意次数</div>
                        <div style="margin-left: 20px; text-align: right;" id="evaluateCount2">0</div>
                    </div>
                </div>
            </div>
        </div>
    </div>

    <div class="ibox float-e-margins">
        <input style="display:none;" type="text" value="1" id="type">
        <div style="display: flex;">
            <div class="ibox-title" style="width: 100px; cursor:pointer;" id="current1" onclick="current(1)">
                <h5>当前会话</h5>
            </div>
            <div class="ibox-title" id="current2" style="width: 100px; cursor:pointer; background: #eee" onclick="current(2)">
                <h5>在线客服</h5>
            </div>
            <div class="ibox-title" style="width: calc(100% - 200px); background: #eee;">
            </div>
        </div>
        <div class="ibox-content">
            <!--搜索框开始-->
            <form id="realTimeForm"  role="form" method="post" class="form-inline">
                <div class="content clearfix m-b">
                    <div class="form-group">
                        <label>分组名称：</label>
                        <div class="input-group col-sm-4 layui-form" style="width: 120px;">
                            <input type="hidden" id="group_id"/>
                            <select lay-verify="required" lay-filter="group">
                                <option value="">全部客服组</option>
                                {if !empty($groups)}
                                {foreach name="groups" item="vo"}
                                <option value="{$vo['id']}">{$vo['name']}</option>
                                {/foreach}
                                {/if}
                            </select>
                        </div>
                    </div>
                    <div class="form-group" style="margin-left: 40px">
                        <label>报警状态：</label>
                        <div class="input-group col-sm-4 layui-form" style="width: 120px;">
                            <input type="hidden" id="alarm_id"/>
                            <select lay-verify="required" lay-filter="alarm">
                                <option value="">所有会话</option>
                                <option value="1">正常会话</option>
                                <option value="2">报警会话</option>
                            </select>
                        </div>
                    </div>
                </div>
            </form>
            <!--搜索框结束-->
            <div id="realTimeTable" class="example-wrap">
                <div class="example">
                    <table class="table table-hover table-striped">
                        <thead>
                        <tr>
                            <th>会话ID</th>
                            <th>访客进线时间</th>
                            <th>接待客服</th>
                            <th>访客名</th>
                            <th>会话开始时间</th>
                            <th>报警次数</th>
                            <th>操作</th>
                        </tr>
                        </thead>
                        <tbody id="table">
                        <tr>
                            <td colspan="999" style="text-align: center">暂无数据</td>
                        </tr>
                        </tbody>
                    </table>
                </div>
            </div>
            <!-- End Example Pagination -->


            <!--搜索框开始-->
            <form id='commentForm' style="display: none" role="form" method="get" class="form-inline">
                <div class="content clearfix m-b">
                    <div class="form-group">
                        <label>分组名称：</label>
                        <div class="input-group col-sm-4 layui-form" style="width: 120px;">
                            <select lay-verify="required" lay-filter="group" name="type1" id="type1">
                                <option value="">全部客服组</option>
                                {if !empty($groups)}
                                {foreach name="groups" item="vo"}
                                <option value="{$vo['id']}">{$vo['name']}</option>
                                {/foreach}
                                {/if}
                            </select>
                        </div>
                    </div>
                    <div class="form-group" style="margin-left: 40px">
                        <label>报警状态：</label>
                        <div class="input-group col-sm-4 layui-form" style="width: 120px;">
                            <select lay-verify="required" lay-filter="alarm"  name="type2" id="type2">
                                <option value="">所有状态</option>
                                <option value="1">在线状态</option>
                                <option value="2">休息状态</option>
                                <option value="3">隐身状态</option>
                            </select>
                        </div>
                    </div>

                    <div class="form-group" style="display: none">
                        <lable>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</lable>
                        <select name="type3" id="type3" class="form-control">
                            <option value="0">所有会话</option>
                            <option value="1">正常会话</option>
                            <option value="2">报警回话</option>
                        </select>
                    </div>


                    <div class="form-group">
                        <lable>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</lable>
                        <button class="btn btn-primary" type="button" style="margin-top:5px" id="search"><strong>搜
                            索</strong>
                        </button>
                    </div>
                </div>
            </form>
            <!--搜索框结束-->
            <div id="commentTable" style="display: none" class="example-wrap">
                <div class="example">
                    <table id="cusTable">
                        <thead>
                        <th data-field="uidname">客服</th>
                        <th data-field="hhl">当前会话量</th>
                        <th data-field="jdl">接待量</th>
                        <th data-field="pjhysc">平均会话时长</th>
                        <th data-field="cpl">参评率</th>
                        <th data-field="mydl">满意度率</th>
                        <th data-field="pjxysc">平均响应时长</th>
                        <th data-field="jrxxsc">今日休息时长</th>
                        <th data-field="fxx">发消息</th>
                        </thead>
                    </table>
                </div>
            </div>
            <!-- End Example Pagination -->


        </div>
    </div>
</div>

<script src="https://cdn.staticfile.org/jquery/2.1.4/jquery.min.js"></script>
<script src="https://cdn.bootcss.com/bootstrap/3.3.6/js/bootstrap.min.js"></script>
<script src="/static/admin/js/plugins/echarts/echarts.min.js"></script>
<script src="/static/customer/js/md5.js"></script>
<script src="__JS__/jquery.min.js?v=2.1.4"></script>
<script src="__JS__/bootstrap.min.js?v=3.3.6"></script>
<script src="__JS__/content.min.js?v=1.0.0"></script>
<script src="__JS__/plugins/bootstrap-table/bootstrap-table.min.js"></script>
<script src="__JS__/plugins/bootstrap-table/bootstrap-table-mobile.min.js"></script>
<script src="__JS__/plugins/bootstrap-table/locale/bootstrap-table-zh-CN.min.js"></script>
<script src="__JS__/plugins/layer/layer.min.js"></script>
<script src="__JS__/plugins/validate/jquery.validate.min.js"></script>
<script src="__JS__/plugins/validate/messages_zh.min.js"></script>
<script src="__JS__/layui/layui.js"></script>
<script src="__JS__/jquery.form.js"></script>
<script type="text/javascript">
    function current(id) {
        $("#type").val(id);
        if (id == 1) {
            $("#current1").css("background","#fff");
            $("#current2").css("background","#eee");
            $("#realTimeForm").css("display","block");
            $("#realTimeTable").css("display","block");
            $("#commentForm").css("display","none");
            $("#commentTable").css("display","none");
        } else if (id == 2) {
            $("#current2").css({"background":"#fff"});
            $("#current1").css({"background":"#eee"});
            $("#realTimeForm").css({"display":"none"});
            $("#realTimeTable").css({"display":"none"});
            $("#commentForm").css({"display":"block"});
            $("#commentTable").css({"display":"block"});
        }
        initTable()
    }
    layui.use(['form', 'upload'], function(){
        var form = layui.form;

        form.on('select(group)', function(value){
            $("#group_id").val(value.value);
            onSearch()
        });

        form.on('select(alarm)', function(value){
            $("#alarm_id").val(value.value);
            onSearch()
        });
    });
    function initTable() {
        //先销毁表格
        $('#cusTable').bootstrapTable('destroy');
        //初始化表格,动态从服务器加载数据
        $("#cusTable").bootstrapTable({
            method: "get",  //使用get请求到服务器获取数据
            url: "{:url('kfonitoring/kfjiankong')}", //获取数据的地址
            striped: true,  //表格显示条纹
            pagination: true, //启动分页
            pageSize: 50,  //每页显示的记录数
            pageNumber: 1, //当前第几页
            pageList: [5, 10, 15, 20, 25],  //记录数可选列表
            sidePagination: "server", //表示服务端请求
            paginationFirstText: "首页",
            paginationPreText: "上一页",
            paginationNextText: "下一页",
            paginationLastText: "尾页",
            queryParamsType: "undefined",
            queryParams: function queryParams(params) {   //设置查询参数
                var param = {
                    pageNumber: params.pageNumber,
                    pageSize: params.pageSize,
                    searchText: $('#type1').val() + ',' + $('#type2').val() + ',' + $('#type3').val()
                };
                return param;
            },
            onLoadSuccess: function (res) {  //加载成功时执行
                if (111 == res.code) {
                    window.location.reload();
                }
                layer.msg("加载成功", {time: 1000});
            },
            onLoadError: function () {  //加载失败时执行
                layer.msg("加载数据失败");
            }
        });
    }
    $(document).ready(function () {
        //调用函数，初始化表格
        initTable();

        //当点击查询按钮的时候执行
        $("#search").bind("click", initTable);
    });
</script>
<!--webSocket-->
<script>
    let config = {
        socket: '{$socket}',
        token: '{$token}',
    };
    let myData = [];
    let date = new Date(new Date().setHours(0, 0, 0, 0)) / 1000;
    let getLocation = window.location.href;
    let host = getLocation.split('/admin')[0];
    let apiToken = hex_md5('customer-service'+date+host);
    let socket = new WebSocket('ws://' + config.socket+'?apiToken=' + apiToken);
    socket.onopen = function(res) {
        console.log('握手成功');
        // 登录
        let login_data = JSON.stringify({
            type: 'adminInit',
            token:  config.token
        });
        socket.send(login_data);
    };
    socket.onmessage = function(res) {
        var data = eval("("+res.data+")");
        switch(data['message_type']){
            // 服务端ping客户端
            case 'monitor':
                myData = data.data.cvtList;
                putMonitor(data.data);
                break;
        }
    };
    /**
     * 时间戳转化为年 月 日 时 分 秒
     * time: 传入时间戳
     * format：返回格式，支持自定义，但参数必须与formateArr里保持一致
     */
    function customFormatDateTime(timeStamp,custom,isDtae) {
        var date = new Date();
        date.setTime(timeStamp * 1000);
        var y = date.getFullYear();
        var m = date.getMonth() + 1;
        m = m < 10 ? ('0' + m) : m;
        var d = date.getDate();
        d = d < 10 ? ('0' + d) : d;
        var h = date.getHours();
        h = h < 10 ? ('0' + h) : h;
        var minute = date.getMinutes();
        var second = date.getSeconds();
        minute = minute < 10 ? ('0' + minute) : minute;
        second = second < 10 ? ('0' + second) : second;
        if (isDtae == 0){
            return y + custom + m //+'student';
        }else if (isDtae ==1){
            return y + custom + m + custom + d;
        } else if (isDtae ==2) {
            return h + ':' + minute;
        } else {
            return y + '-' + m + '-' + d + '-' + h + ':' + minute + ':' + second;
        }
    };
    function onSearch() {
        let table = "";
        let cvtList = searchData();
        for(key in cvtList){
            let start_time = cvtList[key].start_time;
            let intime = cvtList[key].intime
            if (key != "length") {
                table += "<tr>" +
                            "<td>"+cvtList[key].servicelog_id+"</td>" +
                            "<td>"+customFormatDateTime(intime,'',2)+"</td>" +
                            "<td>"+cvtList[key].server_name+"</td>" +
                            "<td>"+cvtList[key].user_name+"</td>" +
                            "<td>"+customFormatDateTime(start_time,'',2)+"</td>" +
                            "<td>"+cvtList[key].allCount+"</td>" +
                            "<td>" +
                                "<a href='/admin/system/detail/id/"+cvtList[key].servicelog_id+".html'>" +
                                    "<button type='button' class='btn btn-primary btn-sm'>" +
                                        "<i class='fa fa-paste'></i> 详情" +
                                    "</button>" +
                                "</a>" +
                            "</td>" +
                        "</tr>"
            }
        }
        if (table) {
            $("#table").html(table);
        } else {
            $("#table").html("<tr>" +
                                    "<td colspan='6' style='text-align: center'>暂无数据</td>" +
                            "</tr>");
        }
    }
    function searchData() {
        let group_id = $("#group_id").val();
        let alarm_id = $("#alarm_id").val();
        let newData = [];
        if (group_id && alarm_id) {
            if (alarm_id == 1) {
                for (keys in myData) {
                    if (group_id == myData[key].group_id && !myData[key].allCount) {
                        newData.push(myData[key])
                    }
                }
            } else if (alarm_id == 2) {
                for (keys in myData) {
                    if (group_id == myData[key].group_id && myData[key].allCount) {
                        newData.push(myData[key])
                    }
                }
            }
        } else if(group_id) {
            for (keys in myData) {
                if (group_id == myData[key].group_id) {
                    newData.push(myData[key])
                }
            }
        } else if(alarm_id) {
            if (alarm_id == 1) {
                for (keys in myData) {
                    if (!myData[key].allCount) {
                        newData.push(myData[key])
                    }
                }
            } else if (alarm_id == 2) {
                for (keys in myData) {
                    if (myData[key].allCount) {
                        newData.push(myData[key])
                    }
                }
            }
        } else {
            newData = myData
        }
        return newData;
    }

    function msg(id) {
        layui.use('layer', function () {
                layer.open({
                    type: 2,
                    title: '请输入消息内容',
                    area: ['500px', '600px'], //自定义文本域宽高
                    content:'/admin/kfnotice/add.html?uid='+id
                });
            }
        )
    }

    // 渲染
    function putMonitor(data) {
        $("#allSensitive").html(data.userSensitive + data.serverSensitive);
        $("#userSensitive").html(data.userSensitive);
        $("#serverSensitive").html(data.serverSensitive);
        $("#csdNumber").html(data.csdNumber);
        $("#overtimeNumber").html(data.overtimeNumber);
        $("#evaluateCount1").html(data.evaluateCount);
        $("#evaluateCount2").html(data.evaluateCount);
        // 响应超时.
        let n = data.csdTime.length;
        let csdTime = 0;
        for(keys in data.csdTime){
            csdTime += data.csdTime[keys]
        }
        csdTime = csdTime ? Math.ceil(csdTime/n) : 0;
        $("#csdTime").html(csdTime);
        // 会话超时.
        let m = data.overtimeTime.length;
        let overtimeTime = 0;
        for(keys in data.overtimeTime){
            overtimeTime += data.overtimeTime[keys]
        }
        overtimeTime = overtimeTime ? Math.ceil(overtimeTime/m) : 0;
        $("#overtimeTime").html(overtimeTime);
        onSearch();
    }
</script>
</body>
</html>