Customer-Service/vendor/GatewayWorker_windows/Applications/whisper/Events.php

<?php
/**
 * This file is part of workerman.
 *
 * Licensed under The MIT License
 * For full copyright and license information, please see the MIT-LICENSE.txt
 * Redistributions of files must retain the above copyright notice.
 *
 * @author walkor<walkor@workerman.net>
 * @copyright walkor<walkor@workerman.net>
 * @link http://www.workerman.net/
 * @license http://www.opensource.org/licenses/mit-license.php MIT License
 */

/**
 * 用于检测业务代码死循环或者长时间阻塞等问题
 * 如果发现业务卡死，可以将下面declare打开（去掉//注释），并执行php start.php reload
 * 然后观察一段时间workerman.log看是否有process_timeout异常
 */

//declare(ticks=1);
use \GatewayWorker\Lib\Gateway;
use Workerman\Lib\Timer;


/**
 * 主逻辑
 * 主要是处理 onConnect onMessage onClose 三个方法
 * onConnect 和 onClose 如果不需要可以不用实现并删除
 */
class Events
{
    /**
     * 新建一个类的静态成员，用来保存数据库实例
     */
    public static $db = null;
    public static $global = null;
    public static $redis = null;
    public static $logic = null;

    const  KFINFOKEY = 'KFINFO';              //客服信息hash表
    const  USERINFOKEY = 'USERINFO';          //用户信息hash表
    const  USERLIST = 'USERLIST';             //用户排队表
    const  SERVICELOG = 'SERVICELOG';            //工单信息

    /**
     * 进程启动后初始化数据库连接
     */
    public static function onWorkerStart($worker)
    {
        include_once(__DIR__ . DIRECTORY_SEPARATOR . "Mlogic.php");
        self::$logic = Mlogic::GetInstance();
        self::$db = self::$logic->getDb();
        self::$redis = self::$logic->getRedis();
        self::$global = self::$logic->getGlbData();

        self::TimerThing($worker);
        // 管理员实时监控.
        /*Timer::add(6, function () {
            // 获取在线管理员总数.
            $adminListCount = self::$redis->lLen('adminList');
            // 获取在线管理员
            $adminList = self::$redis->lrange('adminList', 0, $adminListCount);
            if ($adminList) {
                self::systemMonitoring($adminList);
            }
        });*/

        // 检查对话时效给出.
        Timer::add(6, function () {
            self::overTime();
        });
    }

    /**
     * 每分钟定时向客服发送一次排队情况
     */

    public static function lineup()
    {

    }


    /**
     * 当客户端连接时触发
     * 如果业务不需此回调可以删除onConnect
     *
     * @param int $client_id 连接id
     */
    public static function onConnect($client_id)
    {
        // 检测是否开启自动应答
        $sayHello = self::$db->query('select `word`,`status` from `ws_reply` where `id` = 1');
        if (!empty($sayHello) && 1 == $sayHello['0']['status']) {

            $hello = [
                'message_type' => 'helloMessage',
                'data' => [
                    'name' => '智能助手',
                    'time' => date('H:i'),
                    'content' => $sayHello['0']['word']
                ]
            ];
            Gateway::sendToClient($client_id, json_encode($hello, 256));
            unset($hello);
        }
        unset($sayHello);
        // 检测是否开启广告
        $advertisement = self::$db->query('select * from `ws_advertisement` where `advertisement_status` = 1');
        if (!empty($advertisement)) {
            $chat_message = [
                'message_type' => 'advertisement',
                'data' => $advertisement
            ];
            Gateway::sendToClient($client_id, json_encode($chat_message, 256));
            unset($chat_message);
        }
        unset($advertisement);
    }

    /**
     * 当客户端发来消息时触发
     * @param int $client_id 连接id
     * @param mixed $message 具体消息
     */
    public static function onMessage($client_id, $message)
    {
        if ($message == '{"type":"ping"}') {
            Gateway::sendToCurrentClient('{"type":"pong"}');
            return;
        } else {
            self::DebugOut($message, "OnMessage");
        }
        $message = json_decode($message, true);
        if (isset($message['type'])) {
            switch ($message['type']) {
                case 'mydebug':
                    self::mydebug($client_id, $message['data']);
                    break;
                // 管理员初始化
                case 'adminInit':
                    $token = $message['token'];
                    self::adminInit($client_id, $token);
                    break;
                // 客服初始化
                case 'init':
                    $data = $message['data'];
                    self::Kfinit($client_id, $data);
                    break;
                // 顾客初始化
                case 'userInit';
                    $data = $message['data'];
                    self::userInitEnt($client_id, $data);
                    break;
                //在线客服信息
                case 'getkfonlines':
                    Gateway::sendToCurrentClient(json_encode(self::getkfonlines(), 256));
                    break;
                case 'kfgetuserinfo':
                    $tmp_id = isset($message['data']['id']) ? $message['data']['id'] : 0;
                    self::kfgetuserinfo($client_id, intval($tmp_id));
                    break;
                // 客服聊天
                case 'chatMessage':
                    self::chatMessage($message['data']);
                    break;
                // 转接
                case 'changeGroup':
                    break;
                case 'closeUser':
                    break;
                // 机器人问答.
                case 'toRobot':
                    self::toRobot($client_id, $message);
                    break;
                // 评价.
                case 'evaluate':
                    self::evaluate($client_id, $message);
                    break;
                // 客服关闭会话.
                case 'kfCloseUser':
                    break;
                // 客服更改状态.
                case 'kfOnline':
                    self::KFStatusCg($client_id, $message);
                    break;
                case 'changeOtherhKeFu';
                    break;
                // 弹出评价.
                case 'getEvaluate';
                    break;
            }
        }
    }

    //客服聊天
    public static function chatMessage($message)
    {
        // 获取当前会话工单.
        $data = json_decode(self::$redis->HGET('SERVICELOG',$message['conversationId']), true);
        $chat_message = [
            'message_type' => 'chatMessage',
            'data' => [
                'name' => $message['from_name'],
                'id' => $message['from_id'],
                'time' => date('H:i'),
                'content' => $message['content'],
            ]
        ];
        if (isset($message['isFirst']) && $message['isFirst']) {
            $data['alarm_corresponding'] = time() - $data['start_time'];
        }
        // 发送消息.
        if (substr($message['from_id'],0,2) === 'KF') {
            $data['userLastTime'] = time();
            Gateway::sendToClient($data['client_id'], json_encode($chat_message));
        } else {
            $data['serverLastTime'] = time();
            Gateway::sendToClient($data['kf_client_id'], json_encode($chat_message));
        }
        // 保存修改后的工单信息.
        self::$redis->HSET('SERVICELOG', $message['conversationId'], $data);

        // 聊天信息入库
        $insertChatData = [
            'from_id' => $message['data']['from_id'],
            'from_name' => $message['data']['from_name'],
            'to_id' => $message['data']['to_id'],
            'to_name' => $message['data']['to_name'],
            'content' => $message['data']['content'],
            'servicelog_id' => $message['data']['conversationId'],
            'time_line' => time()
        ];
        self::$db->insert('ws_chat_log')->cols($insertChatData)->query();
    }

    //得到一个用户详细信息
    public static function kfgetuserinfo($clientid, $id)
    {
        $ret = self::$db->select('*')->from('ws_account')->where('id=:id')->bindValues(['id' => $id])->row();
        Gateway::sendToClient($clientid, json_encode(['message_type' => 'userdetailinfo', 'data' => $ret]));
        return;
    }


    //获取在线客服列表
    public static function getkfonlines()
    {
        $return = [
            'message_type' => 'onlinekfs',
            'data' => [],
        ];
        $nowkfid = isset($_SESSION['uid']) ? $_SESSION['uid'] : 0;
        $fromgrouupid = isset($_SESSION['group']) ? $_SESSION['group'] : 0;

        if (empty($fromgrouupid) || empty($nowkfid)) {
            return $return;
        }

        $online = self::getOnlineKfData(0, 1);

        if (empty($online)) {
            return $return;
        }

        $groupnamemap = self::$global->groupmap;
        $ret = [];

        foreach ($online as $uinfo) {
            if ($nowkfid == $uinfo['id']) {
                continue;
            }
            $ret[] = ['groupid' => $uinfo['group'], 'groupname' => $groupnamemap[$uinfo['group']], 'kfuid' => $uinfo['id'], 'kfname' => $uinfo['name'], 'kfjobname' => $uinfo['job_name']];
        }
        $return['data'] = $ret;

        return $return;
    }


    //客户工单内部组转接
    public static function changeOtherhKeFu($client_id, $smessage)
    {


        return;
    }


    public static function KFStatusCg($client_id, $message)
    {
        if (!isset($_SESSION['iskefu']) || $_SESSION['iskefu'] != 1) {
            return;
        }

        $userId = $message['data']['uid'];
        $status = intval($message['data']['status']);
        if (!in_array($status, [1, 2, 3])) {
            return false;
        }
        $oldstatus = '';
        $kfinfo = self::$redis->hget(self::KFINFOKEY, $userId);
        if (empty($kfinfo)) {
            return false;
        }
        $kfinfo = json_decode($kfinfo, true);
        if (!$kfinfo) {
            return false;
        }
        if ($kfinfo['status'] != $status) {
            $oldstatus = $kfinfo['status'];
            $kfinfo['status'] = $status;
            self::$redis->hset(self::KFINFOKEY, $userId, json_encode($kfinfo, 256));
        }

        self::writeLogKfStatus($userId, $status);
        Gateway::sendToCurrentClient(json_encode(['message_type' => 'cgstatus', 'data' => ['new_status' => $status, 'old_status' => $oldstatus]]));
        return;
    }

    //获取某个用户全部信息
    public static function getClientIndo($id)
    {
        $ret = self::$db->from('ws_accounts')->select("*")->where(['id' => $id])->row();
        return $ret;
    }

    //客服接入sock,及初始化
    public static function Kfinit($client_id, $message)
    {
        $uid = self::getPars($message, 'uid');
        $group = intval(self::getPars($message, 'group', 0));

        if (empty($uid) || empty($group) || !isset(self::$global->groupmap[$group])) {
            self::MySendMsg($client_id, json_encode(["message_type" => 'checkfalse', 'data' => "客服登陆参数错误"], 256));
            Gateway::closeCurrentClient();
            return;
        }

        //客服登陆验证 不符合的直接断掉
        $kfinfo = self::KfloginCheck($client_id, $message);
        if (empty($kfinfo)) {
            self::MySendMsg($client_id, json_encode(["message_type" => 'checkfalse', 'data' => "验证失败"], 256));
            Gateway::closeCurrentClient();
            return true;
        } elseif ($kfinfo['status'] != 1) {
            self::MySendMsg($client_id, json_encode(["message_type" => 'checkfalse', 'data' => "禁用中..."], 256));
            Gateway::closeCurrentClient();
            return true;
        }

        $loginstate = self::$logic->userIsLogin($client_id, $uid, $group);
        if ($loginstate == 1) {
            self::MySendMsg($oldcontid, (json_encode(['message_type' => 'reLoginErr', 'msg' => '正在登陆中，请稍后...'], 256)));
            Gateway::closeClient($oldcontid);
            return;
        }

        if ($loginstate == 2) {
            $oldcontids = Gateway::getClientIdByUid($uid);
            Gateway::sendToClient($oldcontids['0'], (json_encode(['message_type' => 'reLoginErr', 'msg' => '你的账号在其它登陆，本次下线'], 256)));
            Gateway::closeClient($oldcontids['0']);
            sleep(2);
        }

        self::$redis->hset('loginTmp:' . $uid, 'uid', time());
        self::$redis->expire('loginTmp:' . $uid, 5);

        $newinfo =
            [
                'id' => 'KF' . $kfinfo['id'],
                'name' => $kfinfo['user_name'],
                'job_name' => $kfinfo['user_job_number'],
                'avatar' => $kfinfo['user_avatar'],
                'group' => $group,
                'client_id' => $client_id,
                'task' => 0,
                'intime' => time(),
                'signature' => $kfinfo['signature'],
                'status' => 2, // 1为在线（接收分配、接收消息）2为隐身（不接收分配、只接收消息）3、休息
                'user_info' => [],  //在会话的用户cid  key为clientid ，值为工单号
            ];

        self::$redis->hset(self::KFINFOKEY, $uid, json_encode($newinfo, 256));
        $_SESSION['info'] = $newinfo;

        // 绑定 client_id 和 uid
        Gateway::bindUid($client_id, $message['uid']);
        $_SESSION['group'] = $message['group'];
        $_SESSION['iskefu'] = 1;
        $_SESSION['uid'] = $message['uid'];
        $_SESSION['name'] = $message['name'];
        Gateway::joinGroup($client_id, 'group_' . $message['group']);

        $chat_message = [
            'message_type' => 'loginSuccess',
        ];
        self::MySendMsg($client_id, json_encode($chat_message, 256));
        unset($chat_message);
        self::writeLogKfStatus($message['uid'], 2);

        return;
    }


    /**
     * 管理员
     * @param $client_id 服务ID
     * @param $message 数据
     */
    public static function adminInit($client_id, $token)
    {
        // 查询token是否存在.
        $systemConfigData = self::$db->query("SELECT `id` FROM `ws_admins` where `token`= '$token'");
        if ($systemConfigData) {
            $adminList = self::$redis->lpush('adminList', $client_id);
            self::systemMonitoring([$client_id]);
        } else {
            $chat_message = [
                'message_type' => 'tips',
                'data' => '管理员不存在'
            ];
            Gateway::sendToClient($client_id, json_encode($chat_message, 256));
            Gateway::closeClient($client_id);
        }
    }

    //客服登陆验证
    public static function KfloginCheck($client, $messageArray)
    {
        $uid = isset($messageArray['uid']) ? $messageArray['uid'] : '';
        $token = isset($messageArray['token']) ? $messageArray['token'] : '';
        if (empty($uid) || empty($token)) {
            return false;
        }
        $expire_time_vali = time() - 60 * 60 * 24;
        $kfid = intval(substr($uid, 2));
        $ret = self::$db->select('*')->from('ws_users')->where('id=:id and  token=:token and  expire_time>=:expire_time')->bindValues(array('id' => $kfid, 'token' => $token, 'expire_time' => $expire_time_vali))->row();

        if ($ret) {
            self::$db->update('ws_users')->cols(array('online_status' => 1, 'online_connectid' => $client))->where('id=' . $kfid)->query();
            return $ret;
        }
        return false;
    }

    //用户发送邦定用户事件
    public static function userInitEnt($client_id, $message)
    {
        $uid = intval($message['uid']);
        $group = intval($message['group']);

        if (!isset(self::$global->groupmap[$group])) {
            self::MySendMsg($client_id, (json_encode(['message_type' => 'reLoginErr', 'msg' => '不存在客服组....'], 256)));
            Gateway::closeCurrentClient();
        }

        $loginstate = self::$logic->userIsLogin($client_id, $uid, $group);
        if ($loginstate == 1) {
            self::MySendMsg($oldcontid, (json_encode(['message_type' => 'reLoginErr', 'msg' => '正在登陆中，请稍后...'], 256)));
            Gateway::closeCurrentClient();
            return;
        }

        $hisdata = self::$redis->hget(self::USERINFOKEY, $uid);
        if ($hisdata) {
            $hisdata = json_decode($hisdata, true);
            $oldclientid = $hisdata['client_id'];
            self::MySendMsg($oldclientid, json_encode(['type' => 'reLoginErr', 'msg' => '相同账号登陆，本次退出'], 256));
            Gateway::closeClient($oldclientid);
            sleep(1);
        }

        $onlinekf = self::getOnlineKfData($group, 1);
        if (empty($onlinekf)) {
            Gateway::sendToClient($client_id, json_encode(['message_type' => 'notice', 'content' => '暂时没有客服上班,请稍后再咨询。'], 256));
            Gateway::closeClient($client_id);
            return;
        }

        self::$redis->hset('loginTmp:' . $uid, 'uid', time());
        self::$redis->expire('loginTmp:' . $uid, 5);

        $data = [
            'id' => $uid,
            'name' => $message['name'],
            'avatar' => $message['avatar'],
            'website' => $_SESSION['origin'],//$_SERVER['HTTP_ORIGIN'],
            'browse' => Gateway::browse_info(),
            'system' => Gateway::get_os(),
            'ip' => isset($_SERVER['REMOTE_ADDR']) ? $_SERVER['REMOTE_ADDR'] : '',
            'group' => $message['group'],
            'intime' => time(),
            'kfuid' => '',
            'ip' => $_SESSION['remotip'],
            'serverid' => 0,
            'client_id' => $client_id
        ];
        self::$redis->hset(self::USERLIST, $uid, json_encode($data, 256));
        self::$redis->hset(self::USERINFOKEY, $uid, json_encode($data, 256));

        // 写入接入值
        $key = date('Ymd') . 'total_in';
        $oldKey = date('Ymd', strtotime('-1 day')); // 删除前一天的统计值
        unset(self::$global->$oldKey);
        self::$global->increment($key);

        // 绑定 client_id 和 uid
        Gateway::bindUid($client_id, $uid);
        $_SESSION['iskefu'] = 0;
        $_SESSION['uid'] = $message['uid'];

        // 尝试分配新会员进入服务
        self::userOnlineTask($group, $uid);
    }

    /**
     * 当用户断开连接时触发
     * @param int $client_id 连接id
     *
     * tips: 当服务端主动退出的时候，会出现 exit status 9.原因是：服务端主动断开之后，连接的客户端会走这个方法，而短时间内进程
     * 需要处理这多的逻辑，又有cas操作，导致进程退出会超时，然后会被内核杀死，从而报出错误 9.实际对真正的业务没有任何的影响。
     */
    public static function onClose($client_id)
    {
        $isKefuoff = isset($_SESSION['iskefu']) ? $_SESSION['iskefu'] : 0;
        $uid = isset($_SESSION['uid']) ? $_SESSION['uid'] : false;

        echo "下线：uid: $uid  - cid: $client_id - iskf: $isKefuoff \n";

        $adminList = self::$global->adminList ?? [];
        $key = array_search($client_id, $adminList);
        if (strlen($key)) {
            array_splice($adminList, $key, 1);
            self::$global->adminList = $adminList;
        }
        if (empty($uid)) {
            return;
        }

        if ($isKefuoff) {
            self::serviceOffline($client_id, $uid);
        } else {
            self::guestOffline($client_id, $uid);
        }
        return;
    }

    //客服下线了  系统调用，不能手动调用
    public static function serviceOffline($client_id, $uid)
    {
        $group = $_SESSION['group'];
        $uinfo = self::$redis->hget(self::KFINFOKEY, $uid);
        $uinfo = json_decode($uinfo, true);
        $user_info = $uinfo['user_info'];
        $kfid = self::getkfid($uid);
        $now = time();
        $starttime = $now - 86400 * 7;
        $serlogs = self::$db->select('servicelog_id')->from('ws_service_log')->where(" start_time>=$starttime and  kf_id=$kfid AND status !=2 ")->query();

        if (!empty($user_info)) {
            foreach ($user_info as $val => $serverid) {
                self::MySendMsg($val, json_encode(['message_type' => 'serviceoffline', 'msg' => '客户人员下线!'], 256));
                Gateway::closeClient($val);
            }
        }

        $sql = "update `ws_service_log` set `status` = '2',end_time=$now,`servicelog_close_type` = 4   where  start_time>=$starttime  and kf_id=$kfid and  group_id=$group  and  `status`!=2 ";
        echo "客服退出： " . $sql . "\n";
        self::$db->query($sql);
        self::$db->update('ws_users')->cols(array('online_status' => 0, 'online_connectid' => ''))->where('id=' . $kfid)->query();
        self::writeLogKfStatus($uid, 0);

        return;
    }

    //用户下线了          系统调用，不能手动调用
    public static function guestOffline($client_id, $uid)
    {
        $uid = intval($uid);
        $krclient_id = 0;

        $data = self::$redis->hget(self::USERINFOKEY, $uid);
        if (empty($data)) {
            return;
        }
        $info = json_decode($data, true);
        self::$redis->hdel(self::USERLIST, $uid);
        self::$redis->hdel(self::USERINFOKEY, $uid);

        if (!empty($info['kfuid'])) {
            $kfinfo = self::$redis->hget(self::KFINFOKEY, $info['kfuid']);
            if (!empty($kfinfo)) {
                $kfinfoArr = json_decode($kfinfo, true);
                $krclient_id = $kfinfoArr['client_id'];
                $kfinfoArr['user_info'] = self::ArrayDataopt($kfinfoArr['user_info'], $client_id, 0);
                $kfinfoArr['task'] = count($kfinfoArr['user_info']);
                self::$redis->hset(self::KFINFOKEY, $info['kfuid'], json_encode($kfinfoArr, 256));
            }
        }

        $chat_message = [
            'message_type' => 'userClose',
            'data' => [
                'content' => '用户连接已断开',
                'id' => $uid,
                'time' => date('H:i'),
            ]
        ];
        $now = time();
        $serverid = intval($info['serverid']);
        if ($serverid) {
            $sql = "update `ws_service_log` set `status` = '3'  where servicelog_id=$serverid ";
            self::$db->query($sql);
        }
        if ($krclient_id) {
            Gateway::sendToClient($krclient_id, json_encode($chat_message, 256));
        }

        return;
    }


    /**
     * 客服结束会话
     *
     * tips: 未有$client_id的关闭
     */
    public static function closeUser($servicelog_id, $userId, $kf_id, $groupId)
    {

    }


    /**
     * 工单结束
     * @param int $client_id 连接id
     *
     * tips: 当服务端主动退出的时候，会出现 exit status 9.原因是：服务端主动断开之后，连接的客户端会走这个方法，而短时间内进程
     * 需要处理这多的逻辑，又有cas操作，导致进程退出会超时，然后会被内核杀死，从而报出错误 9.实际对真正的业务没有任何的影响。
     */
    public static function serverClose($servicelogId)
    {
        // 获取当前工单数据.
        $data = json_decode(self::$redis->HGET('SERVICELOG', $servicelogId), true);
        // 获取当前工单数据.
        $kfInfo = json_decode(self::$redis->HGET('KFINFO', 'KF'.$data['kf_id']), true);
        // 删除当前工单.
        //self::$redis->hdel('SERVICELOG', $servicelogId);
        // 当前服务客服删除当前人员.
        $kfUserList = self::ArrayDataopt($kfInfo['user_info'], $kfInfo['client_id'], 0);
        if (isset($kfInfo)) {
            print_r([$kfInfo,$servicelogId]);die;
        }
        // 当前客服所接待人员.
        $kfInfo['user_info'] = $kfUserList;
        $kfInfo['task'] = count($kfUserList);
        // 存入客服信息.
        $redis->HSET('KFINFO', 'KF'.$data['kf_id'], $kfInfo);
        // 将数据存入数据库.


    }


    /**
     * 有人退出
     * @param $group
     */
    private static function userOfflineTask($group)
    {

    }

    /**
     * 有人进入执行分配
     * @param $client_id
     * @param $group
     * @param $uid
     */
    private static function userOnlineTask($group = 0, $uid = 0)
    {
        $allusergkarr = self::getUserListData();
        if (empty($allusergkarr)) {
            return;
        }

        $allkfgkarr = self::getWorkKfData();
        if (empty($allkfgkarr)) {
            return;
        }

        $maxset = (self::$global->systemconfig)['KFMaxServices'] ?? 5;
        $maxset = intval($maxset);

        if ($group && $uid) {
            // 指定用指定组 [可能存在断线重连的情况] 如果存在旧的会话，直接连线客服和用户
            //否则按先到后到以及客服最大服务数限制
            $last = self::UserHasOldTalk($uid);
            if ($last) {
                self::BeginTalk(self::getkfuid($last['kf_id']), $uid, $last['group_id'], $last['servicelog_id']);
                return;
            }
        }

        //系统定时调用时，无组，无用户
        foreach ($allusergkarr as $group => $gusersArr) {
            if (!isset($allkfgkarr[$group]) || count($allkfgkarr[$group]) <= 0) {
                //所属客服组无人在线
                continue;
            }
            $nowkfs = $allkfgkarr[$group];
            $count = count($nowkfs);
            $i = 0;

            foreach ($gusersArr as $user) {
                if ($nowkfs[$i]['task'] > $maxset) {
                    break;
                }
                $nowkfs[$i]['task']++;

                self::BeginTalk($nowkfs[$i]['id'], $user['id'], $group, 0, $user);
                self::$redis->hdel(self::USERLIST, $user['id']);

                $i++;
                if ($i >= $count) {
                    $i = 0;
                }
            }
        }
        return;
    }

    //开启一个会话
    private static function BeginTalk($kfuid, $uid, $group, $serviceid = 0, $userInfo = false)
    {

        $serviceid = intval($serviceid);
        if (!$userInfo) {
            $userInfo = json_decode(self::$redis->hget(self::USERINFOKEY, $uid), true);
        }
        $kfinfo = json_decode(self::$redis->hget(self::KFINFOKEY, $kfuid), true);
        if (empty($userInfo) || empty($kfinfo)) {
            return false;
        }

        $server = [];
        $armarr = [];
        if ($serviceid) {
            $server = self::$db->select('*')->from('ws_service_log')->where("servicelog_id=$serviceid ")->row();
            if ($server) {
                $armarr = self::$db->select('*')->from('ws_alarm')->where("servicelog_id=$serviceid ")->row();
            }
        }

        if (empty($server)) {
            $array = [
                'user_id' => $uid,
                'client_id' => $userInfo['client_id'],
                'user_name' => $userInfo['name'],
                'user_avatar' => $userInfo['avatar'],
                'user_ip' => $userInfo['ip'],
                'kf_id' => self::getkfid($kfuid),
                'start_time' => time(),
                'group_id' => $userInfo['group'],
                'website' => $userInfo['website'],
                'system' => $userInfo['system'],
                'browse' => $userInfo['browse'],
                'intime' => $userInfo['intime'],
            ];
            $serviceid = self::$db->insert('ws_service_log')->cols($array)->query();
            $server = array_merge(['servicelog_id' => $serviceid], $array);
            $armid = self::$db->insert('ws_alarm')->cols(['servicelog_id' => $serviceid])->query();
            $armarr = self::$db->select('*')->from('ws_alarm')->where("alarm_id=$armid")->row();
        }

        $redisData = array_merge($server, $armarr, ['kf_client_id' => $kfinfo['client_id']]);
        self::$redis->hset(self::SERVICELOG, $serviceid, json_encode($redisData, 256));

        $kfinfo['user_info'] = array_merge($kfinfo['user_info'], [$userInfo['client_id'] => $serviceid]);
        $kfinfo['task'] = count($kfinfo['user_info']);
        self::$redis->hset(self::KFINFOKEY, $kfuid, json_encode($kfinfo, 256));

        $userInfo['serverid'] = $serviceid;
        $userInfo['kfuid'] = $kfuid;
        self::$redis->hset(self::USERINFOKEY, $uid, json_encode($userInfo, 256));

        // 通知会员发送信息绑定客服的id
        $noticeUser = [
            'message_type' => 'connect',
            'data' => [
                'kf_id' => $kfuid,
                'conversationId' => $serviceid,
                'serverInfo' => $kfinfo,
                'kf_name' => $kfinfo['job_name']
            ]
        ];
        self::MySendMsg($userInfo['client_id'], json_encode($noticeUser, 256));


        $sayHello = self::$db->query('select `word`,`status` from `ws_reply` where `id` = 2');
        if (!empty($sayHello) && 1 == $sayHello['0']['status']) {
            $chat_message = [
                'message_type' => 'chatMessage',
                'data' => [
                    'id' => self::getkfuid($kfinfo['id']),
                    'name' => $kfinfo['name'],
                    'time' => date('H:i'),
                    'content' => $sayHello['0']['word']
                ]
            ];
            self::MySendMsg($userInfo['client_id'], json_encode($chat_message, 256));
            unset($chat_message);
        }


        $noticeKf = [
            'message_type' => 'connect',
            'data' => [
                'user_info' => $userInfo,
                'conversationId' => $serviceid,
            ]
        ];
        self::MySendMsg($kfinfo['client_id'], json_encode($noticeKf, 256));
        unset($noticeKf);

        $key = date('Ymd') . 'success_in';
        $oldKey = date('Ymd', strtotime('-1 day')); // 删除前一天的统计值
        unset(self::$global->$oldKey);
        self::$global->increment($key);

        return;
    }


    //用户排队数据  按组
    private static function getUserListData()
    {
        $alluser = self::$redis->hgetall(self::USERLIST);
        if (empty($alluser)) {
            return false;
        }
        $allusergkarr = [];
        foreach ($alluser as $val) {
            $now = json_decode($val, true);
            if ($now) {
                //用户分组后的数组
                $allusergkarr[$now['group']][] = $now;
            }
        }
        foreach ($allusergkarr as $group => $nowgroups) {
            usort($allusergkarr[$group], function ($a, $b) {
                if ($a['intime'] == $b['intime']) {
                    return 0;
                }
                return ($a['intime'] > $b['intime']) ? 1 : -1;
            });
        }

        if (!$allusergkarr) {
            return false;
        }
        unset($alluser);
        return $allusergkarr;
    }

    //找到可以接工单的客服 按组
    private static function getWorkKfData()
    {
        $allkfs = self::$redis->hgetall(self::KFINFOKEY);
        if (empty($allkfs)) {
            return false;
        }
        $allkfgkarr = [];
        foreach ($allkfs as $val) {
            $now = json_decode($val, true);
            if ($now && $now['status'] == 1) {
                //客分组后的数组
                $allkfgkarr[$now['group']][] = $now;
            }
        }
        if (!$allkfgkarr) {
            return false;
        }
        //客服每组按任务数由小到大排序 任务相同时按时间先后顺序
        foreach ($allkfgkarr as $group => $nowgroups) {
            usort($allkfgkarr[$group], function ($a, $b) {
                if ($a['task'] == $b['task']) {
                    if ($a['intime'] == $b['intime']) {
                        return 0;
                    }
                    return ($a['intime'] > $b['intime']) ? 1 : -1;
                }
                return ($a['task'] > $b['task']) ? 1 : -1;
            });
        }
        unset($allkfs);

        return $allkfgkarr;
    }


    //找到用户是否有一条未关闭的会话
    private static function UserHasOldTalk($uid)
    {
        $uid = intval($uid);
        $start_time = time() - 86400;
        $ret = self::$db->select('*')->from('ws_service_log')->where("start_time>=$start_time and user_id=$uid and  status!=2 ")->orderByDESC(['servicelog_id'])->row();
        return $ret;
    }


    //今天排序累加
    private static function todayqueuelength()
    {
        $dtype = 'user.queue.day.length';
        $today = date("Y-m-d");

        $sret = self::$db->select('*')->from('ws_countmidtable')->where('dtype=:dtype and  mdate=:mdate')->bindValues(array('dtype' => $dtype, 'mdate' => $today))->row();
        if ($sret) {
            self::$db->update('ws_countmidtable')->cols(array('dcontent' => intval($sret['dcontent']) + 1))->where('id=' . $sret['id'])->query();
        } else {
            self::$db->insert('ws_countmidtable')->cols(array(
                'dtype' => $dtype,
                'mdate' => $today,
                'datatype' => 1,
                'dcontent' => 1))->query();
        }
    }

    //客服工单转单
    private static function servicetrutoother($type, $owen, $otherkfid, $serverid, $clientuid)
    {
        $owen = intval(substr($owen, 2));
        $otherkfid = intval(substr($otherkfid, 2));

        self::$db->insert('ws_serviceturn_log')->cols(array(
            'stype' => $type,
            'uid' => $owen,
            'tuid' => $otherkfid,
            'serverid' => $serverid,
            'guestuid' => $clientuid
        ))->query();
    }


    /**
     * 给客服分配会员【均分策略】
     * @param $kfList
     * @param $userList
     * @param $group
     * @param $total
     */
    private static function assignmentTask($kfList, $userList, $group, $total, $uid = 0)
    {

    }

    /**
     * 获取最大的服务人数
     * @return int
     */
    private static function getMaxServiceNum()
    {
        $maxNumber = self::$db->query('select `max_service` from `ws_kf_config` where `id` = 1');
        if (!empty($maxNumber)) {
            $maxNumber = 5;
        } else {
            $maxNumber = $maxNumber['0']['max_service'];
        }

        return $maxNumber;
    }

    /**
     * 将内存中的数据写入统计表
     * @param int $flag
     */
    private static function writeLog($flag = 1)
    {

    }

    /**
     * 机器人问答
     * @param $client_id 服务ID
     * @param $message 数据
     */
    private static function toRobot($client_id, $message)
    {
        $groups_id = $message['data']['groups_id'];
        $robot_name = $message['data']['robot_name'];
        $robotgroups_id = $message['data']['robotgroups_id'];
        // 查询问题.
        $getRobot = self::$db->query("select `robot_content` from `ws_robot` where `robot_status`= 1 and `groups_id`= '" . $groups_id . "' and `robot_name`= '" . $robot_name . "' and `robotgroups_id`= '" . $robotgroups_id . "'");
        $chat_message = [
            'message_type' => 'robotMessage',
            //'message_type' => 'chatMessage',
            'data' => [
                'name' => '智能助手',
                'time' => date('H:i'),
                'content' => $getRobot ? $getRobot[0]['robot_content'] : 'error',
            ]
        ];
        Gateway::sendToClient($client_id, json_encode($chat_message, 256));
    }

    /**
     * 评价
     * @param $client_id 服务ID
     * @param $message 数据
     */
    private static function evaluate($client_id, $message)
    {
        // 修改数据库.
        $evaluate_id = $message['data']['evaluate_id'];
        $result = self::$db->query("UPDATE `ws_service_log` SET `evaluate_id` = '" . $evaluate_id . "' WHERE `client_id`='" . $client_id . "'");
        if ($result) {
            $chat_message = [
                'message_type' => 'evaluate',
                'data' => [
                    'status' => 1,
                    'time' => date('H:i'),
                ]
            ];
        } else {
            $chat_message = [
                'message_type' => 'evaluate',
                'data' => [
                    'status' => 2,
                    'time' => date('H:i'),
                ]
            ];
        }
        Gateway::sendToClient($client_id, json_encode($chat_message, 256));
    }


    //获取系统配置
    private static function upsystemconfig()
    {
        $systemConfigData = self::$db->query("SELECT *  FROM `ws_systemconfig`");
        $arr = [];
        if ($systemConfigData) {
            foreach ($systemConfigData as $item) {
                $arr[$item['systemconfig_enName']] = $item;
            }
            self::$global->systemconfig = $arr;
        }

        $group = self::$db->query("SELECT *  FROM `ws_groups`");

        $arr = [];
        if ($group) {
            foreach ($group as $val) {
                $arr[$val['id']] = $val['name'];
            }
            self::$global->groupmap = $arr;
        }

        //$sayHello = self::$db->query('select `word`,`status` from `ws_reply` where `id` = 2');


    }

    /**
     * 超时
     * @param $client_id 服务ID
     * @param $message 数据
     */
    private static function overTime()
    {
        // 查询对话时效设置.
        $systemConfigData = self::$db->query("SELECT `systemconfig_data`,`systemconfig_enName`,`systemconfig_content` FROM `ws_systemconfig`");
        foreach ($systemConfigData as $k => $v) {
            if ($v['systemconfig_enName'] == 'overtime') {
                $configOvertime = $v;
            } elseif ($v['systemconfig_enName'] == 'unoperated') {
                $configUnoperated = $v;
            }
        }
        // 查询未断开的工单.
        $serviceLog = self::$redis->hGetall('SERVICELOG');
        $setOvertime = strtotime('-' . ($configOvertime['systemconfig_data'] - 60) . ' second');
        $overtime = strtotime('-' . ($configOvertime['systemconfig_data']) . ' second');
        $setUnoperated = strtotime('-' . ($configUnoperated['systemconfig_data'] - 60) . ' second');
        $unoperated = strtotime('-' . ($configUnoperated['systemconfig_data']) . ' second');
        foreach ($serviceLog as $k => $v) {
            // 无效会话关闭.如果没有说一句话.
            $data = json_decode($v, true);
            if (!isset($data['userLastTime'])) {
                if ($data['start_time'] <= $unoperated) {
                    self::serverClose($k);
                // 如果小于设定时间前一分钟则给出提示.
                } elseif ($data['start_time'] <= $setUnoperated) {
                    $chat_message = [
                        'message_type' => 'overtime',
                        'data' => [
                            'content' => self::$global->unoperated['systemconfig_content'],
                        ]
                    ];
                    Gateway::sendToClient($data['client_id'], json_encode($chat_message, 256));
                }
            // 双方静默超时.
            } elseif ($data['userLastTime'] <= $overtime && $data['serverLastTime'] <= $overtime) {
                self::serverClose($k);
            // 如果小于设定时间前一分钟则给出提示.
            }  elseif ($data['userLastTime'] <= $setOvertime && $data['serverLastTime'] <= $setOvertime) {
                $chat_message = [
                    'message_type' => 'overtime',
                    'data' => [
                        'content' => self::$global->overtime['systemconfig_content'],
                    ]
                ];
                Gateway::sendToClient($data['client_id'], json_encode($chat_message, 256));
            }
        }
    }

    /**
     * 系统监控
     * @param $message 数据
     */
    private static function systemMonitoring($adminList)
    {
        // 查询正进行的工单.
        $serviceLog = self::$redis->hGetall('SERVICELOG');
        // 查询系统设置表.
        $systemconfig = self::$db->query("SELECT `systemconfig_data`,`systemconfig_enName` FROM `ws_systemconfig` WHERE `systemconfig_enName`='verifyReturnTime' or `systemconfig_enName`='verifyAllTime'");
        // 质检会话响应时长.
        $returnTimeKey = array_search('verifyReturnTime', array_column($systemconfig, 'systemconfig_enName'));
        $verifyReturnTime = $systemconfig[$returnTimeKey]['systemconfig_data'];
        // 质检会话时长.
        $allTimeKey = array_search('verifyAllTime', array_column($systemconfig, 'systemconfig_enName'));
        $verifyAllTime = $systemconfig[$allTimeKey]['systemconfig_data'];


        $evaluateCount = 0; // 差评总次数.
        $overtimeNumber = 0; // 会话超时总次数.
        $overtimeTime = []; // 每次会话超时时间.
        $userSensitive = 0; // 用户敏感词报警总次数.
        $serverSensitive = 0; // 客服敏感词报警总次数.
        $csdNumber = 0; // 响应超时总次数.
        $csdTime = []; // 每次响应超时时间.
        foreach ($serviceLog as $k => $v) {
            $data = json_decode($v, true);
            // 工单报警次数.
            $allCount = 0;
            if ($data['evaluate_id'] == 3) {
                $evaluateCount++; // 差评次数.
                $allCount++; // 工单报警次数.
            }
            // 会话超时.
            $duration = time() - $data['start_time'];
            if ($duration > $verifyAllTime) {
                $overtimeNumber++; // 会话超时总次数.
                $allCount++; // 工单报警次数.
                $overtimeTime[] = $duration; // 响应超时时间.
            }
            // 敏感词报警.
            $userSensitive += $data['alarm_userSensitive'];
            $allCount += $data['alarm_userSensitive'];
            $serverSensitive += $data['alarm_serverSensitive'];
            $allCount += $data['alarm_serverSensitive'];
            // 响应超时.
            if ($data['alarm_corresponding'] > $verifyReturnTime) {
                $csdTime[] = $data['alarm_corresponding']; // 响应超时时间.
                $csdNumber++; // 响应超时总次数.
                $allCount++; // 工单报警次数.
            }
            $serviceLog[$k] = $data;
            $serviceLog[$k]['allCount'] = $allCount; // 工单报警次数.
        }

        self::DebugOut([$serviceLog, $csdTime, $verifyReturnTime], 'systemMonitoring');

        // 查询对话时效设置.
        foreach ($adminList as $v) {
            $chat_message = [
                'message_type' => 'monitor',
                'data' => [
                    'cvtList' => $serviceLog,
                    'userSensitive' => $userSensitive,
                    'serverSensitive' => $serverSensitive,
                    'csdNumber' => $csdNumber,
                    'csdTime' => $csdTime,
                    'overtimeNumber' => $overtimeNumber,
                    'overtimeTime' => $overtimeTime,
                    'evaluateCount' => $evaluateCount,
                ]
            ];
            Gateway::sendToClient($v, json_encode($chat_message, 256));
        }
    }


    //客服在线状态写组
    private static function writeLogKfStatus($kf, $status, $flag = 1)
    {
        if ($flag == 1) {
            $status = intval($status);
            if ($status == 0) {
                self::$db->delete('ws_kfonline')->where("uid='$kf'")->query();
            } else {
                $now = date('Y-m-d H:i;s');
                $ip = isset($_SESSION['remotip']) ? $_SESSION['remotip'] : '';
                $sql = "insert into ws_kfonline(uid,status,uptime,ip) values('$kf',$status,'$now','$ip') ON DUPLICATE KEY UPDATE status=$status,uptime='$now' ";
                self::$db->query($sql);
            }
        } else {
            self::$db->query("delete from ws_kfonline ");
        }
    }


    public static function resetServiceLog($kfid = 0)
    {
        $t = time() - 24 * 3600 * 7;

        if ($kfid) {
            if ((substr($kfid, 0, 2) == 'KF')) {
                $kfid = intval(substr($kfid, 2));
            }
            $kfid = intval($kfid);
            self::$db->query("update ws_service_log set status=2 where kf_id=$kfid and  start_time>=$t and  status!=2");
            self::$redis->hdel(self::KFINFOKEY, 'KF' . $kfid);
        } else {
            self::$redis->del(self::KFINFOKEY);
            self::$redis->del(self::USERLIST);
            self::$redis->del(self::USERINFOKEY);
            self::$db->query("update ws_service_log set status=2 where  start_time>=$t and  status!=2");
        }

    }

    public static function onWorkerStop($businessWorker)
    {
        if ($businessWorker->worker_id == 1) {
            self::resetServiceLog();
        }
    }


    //用户下线通知
    private static function userCloseNotice($client_id, $cuid, $group)
    {


    }

    //踢掉同一用户的旧用户
    private static function tickOlduser($uid)
    {

    }

    private static function DebugOut($msg, $title = '', $type = 'info')
    {
        $config = self::$global->systemconfig;
        if (!isset($config['isdebug']) || empty($config['isdebug']['systemconfig_data'])) {
            return;
        }
        if (!is_string($msg)) {
            $msg = json_encode([$msg], 256);
        }
        $msg = date("Y-m-d H:i:s") . ' - ' . $type . ' - ' . $title . ' - ' . $msg . "\n";
        echo $msg;
    }


    //定时器相关
    private static function TimerThing($worker)
    {

        // 当天的累积接入值
        $key = date('Ymd') . 'total_in';
        if (is_null(self::$global->$key)) {
            self::$global->$key = 0;
            $oldKey = date('Ymd', strtotime('-1 day')); // 删除前一天的统计值
            unset(self::$global->$oldKey);
            unset($oldKey, $key);
        }
        // 成功接入值
        $key = date('Ymd') . 'success_in';
        if (is_null(self::$global->$key)) {
            self::$global->$key = 0;
            $oldKey = date('Ymd', strtotime('-1 day')); // 删除前一天的统计值
            unset(self::$global->$oldKey);
            unset($oldKey, $key);
        }

        // 定时统计数据
        if (0 == $worker->id) {

            self::writeLogKfStatus(0, 0, 0);

            //初始化.....
            self::upsystemconfig();
            //每5分钟更新一次系统配置文件
            Timer::add(60 * 3, function () {
                self::upsystemconfig();
            });

            self::resetServiceLog();
        }

    }

    //调试使用
    public static function mydebug($client_id, $message)
    {
        $ret = self::$db->insert('ws_service_log')->cols(array(
            'user_id' => 1,
            'client_id' => 'acasdfasf',
            'user_name' => 'test',
            'user_avatar' => '',
            'user_ip' => '',
            'kf_id' => 1,
            'start_time' => 1212,
            'group_id' => 4,
            'website' => '',
            'system' => '',
            'browse' => ''
        ))->query();

        print_r($ret);
    }

    public static function MySendMsg($clientId, $msg)
    {
        Gateway::sendToClient($clientId, $msg);
    }

    //得到客服的UID字符值
    public static function getkfuid($uid)
    {
        if (substr($uid, 0, 2) == 'KF') {
            return $uid;
        } else {
            return 'KF' . intval($uid);
        }
    }

    //得到客服的ID整数值
    public static function getkfid($id)
    {
        if (strtolower(substr($id, 0, 2)) == 'kf') {
            return intval(substr($id, 2));
        }
        return intval($id);
    }

    //从数组中获取参数
    public static function getPars($array, $key, $default = '')
    {
        if (isset($array[$key])) {
            return $array[$key];
        }
        return $default;
    }

    //获取在线客服信息
    public static function getOnlineKfData($group = 0, $status = 0)
    {
        $all = self::$redis->hgetall(self::KFINFOKEY);
        if (!$all) {
            return false;
        }
        $return = [];
        foreach ($all as $val) {
            $now = json_decode($val, true);
            if ($group) {
                if ($now['group'] != $group) {
                    continue;
                }
            }
            if ($status) {
                if ($now['status'] != $status) {
                    continue;
                }
            }
            $return[$now['id']] = $now;
        }
        return $return;
    }

    //找到在排队的用户按时间先后顺序
    public static function getUselistData($group)
    {
        $all = self::$redis->hgetall(self::USERLIST);
        if (!$all) {
            return false;
        }
        $return = [];
        foreach ($all as $val) {
            $now = json_decode($val, true);
            if ($group == $now['group']) {
                $return[] = $now;
            }
        }
        usort($return, function ($a, $b) {
            if ($a['intime'] == $b['intime']) {
                return 0;
            }
            return $a['intime'] > $b['intime'] ? 1 : -1;
        });
        return $return;
    }

    //对客服的用户user_info数组进行加减操作  $clientid用户连接号    opt=1添加 0删除   $serverid服务工单号
    public static function ArrayDataopt($array, $clientid, $opt, $serverid = 0)
    {
        if (!is_array($array)) {
            return [];
        }

        if ($opt == 0) {
            if (isset($array[$clientid])) {
                unset($array[$clientid]);
            }
            return $array;
        } else {
            $array[$clientid] = $serverid;
            return $array;
        }
    }


}