Customer-Service/application/common/KfjkLogic.php

<?php
/**
 * Created by PhpStorm.
 * User: Administrator
 * Date: 2019/7/6
 * Time: 16:59
 */

namespace App\common;

use app\admin\model\Kfonlline;
use app\admin\model\Users;
use think\Db;


/**
 * [
 * 用户名:
 * 会话量：今日客服累计的的会话量   hyl
 * 接待量：当前客服正在接待的会话数  jdl
 * 平均会话时长：今日客服的平均会话时长，即访客进入到会话结束时时间间隔的平均值  pjhusc
 * 参评率：今日客服的累计参评率，即参加评价的数量和接入会话数量的比值  cpl
 * 满意度率：今日客服的累计满意度率，即满意的数量和评价会话数量的比值   mydl
 * 平均响应时长：今日客服的平均响应时长，即访客访问和客服回复时间间隔的平均值。  pjxysc
 * 今日休息时长：今日客服的休息时长的累计值   jrxxsc
 * ]
 */
class KfjkLogic
{

    public function getAllData($uidarray)
    {
        if (empty($uidarray)) {
            return false;
        }

        $todayall = $this->getTodayServiceData($uidarray);
        if (!$todayall){
            return false ;
        }






    }


    public function getValiKF($groupid, $onlinestatus)
    {
        $groupusers = [];
        $kfgroup = (new Users)->getByGroup($groupid);

        if (!$kfgroup) {
            return [];
        }

        foreach ($kfgroup as $val) {
            $groupusers[] = $val['id'];
        }

        if ($onlinestatus) {
            $m = (new Kfonlline())->getOnlineAll();
            if (!$m) {
                return [];
            }

            $statuukfs = [];
            foreach ($m as $sval) {
                if (($sval['status']) == $onlinestatus) {
                    $statuukfs[] = $sval['uid'];
                }
            }

            if (!$statuukfs) {
                return [];
            }
            return $statuukfs;
        }
        return $groupusers;
    }

    public function hyl($kfuid)
    {

    }

    public function jdl($kfuid)
    {

    }

    public function pjhusc($kfuid)
    {


    }

    public function cpl($kfuid)
    {

    }

    public function mydl($kfuid)
    {

    }

    public function pjxysc($kfuid)
    {

    }

    public function jrxxsc($kfuid)
    {

    }

    public function getTodayServiceData($kfuidArray = [])
    {
        $today_begin = strtotime(date("Y-m-d"));
        $today_end = $today_begin + 86400;

        $filds = "group_id,kf_id,user_id,status,start_time,intime,end_time,evaluate_id" ;
        if ($kfuidArray) {
            $ret = Db::name('service_log')->field($filds)->where(['start_time' => ['>=', $today_begin], 'kf_id' => ['IN', $kfuidArray]])->where(['start_time' => ['<', $today_end]])->select();
        } else {
            $ret = Db::name('service_log')->field($filds)->where(['start_time' => ['>=', $today_begin]])->where(['start_time' => ['<', $today_end]])->select();
        }

        return $ret;
    }

}