1

application/admin/controller/Report.php

@@ -332,7 +332,8 @@ class Report extends Base
             $param = input('param.');
             $limit = $param['pageSize'];
             $offset = ($param['pageNumber'] - 1) * $limit;
-
+            $start = time()-86400;
+            $end = time()-86400;
 
             $where = [];
             //用户名称
@@ -342,9 +343,6 @@ class Report extends Base
             if (empty($param['start']) === false && empty($param['end']) === false && $param['start'] <= $param['end']) {
                 $start = strtotime($param['start']);
                 $end = strtotime($param['end'] . ' 23:59:59');
-            } else {
-                $start = '2019-07-01 00:00:00';
-                $end = '2019-07-15 23:59:59';
             }
             $result = db('users')->limit($offset, $limit)->where($where)->select();
 
@@ -360,12 +358,14 @@ class Report extends Base
                 //客服回复工单数
                 $a = db('service_log a')->join('alarm b', 'a.servicelog_id=b.servicelog_id')->where('a.kf_id', $vo['id'])->whereBetween('a.start_time', [$start, $end])->where('b.alarm_respond', 2)->count();
                 //回复率
+                $result[$key]['reply'] = '';
                 if (!empty($result[$key]['service_num'])) {
                     $n = $a / $result[$key]['service_num'] * 100;
                     $result[$key]['reply'] = round($n, 2) . '%';
                 }
 
                 //答问比
+                $result[$key]['answer_problem'] = '';
                 if ($result[$key]['receive_words'] != 0) {
                     $num = $result[$key]['send_words'] / $result[$key]['receive_words'] * 100;
                     $result[$key]['answer_problem'] = round($num, 2) . '%';
@@ -387,6 +387,7 @@ class Report extends Base
                 //已评价的工单数
                 $m = db('service_log')->whereBetween('start_time', [$start, $end])->where('kf_id', $vo['id'])->where('evaluate_id', '<>', 0)->count();
                 //参评率
+                $result[$key]['appraise'] = '';
                 if ($result[$key]['service_num'] != 0) {
                     $result[$key]['appraise'] = $m / $result[$key]['service_num'] * 100;
                     $result[$key]['appraise'] = round($num, 2) . '%';
@@ -398,6 +399,7 @@ class Report extends Base
                 //不满意评价
                 $result[$key]['no_pleased'] = db('service_log a')->join('evaluate b', 'a.evaluate_id=b.evaluate_id')->whereBetween('a.start_time', [$start, $end])->where('kf_id', $vo['id'])->where('evaluate_name', '不满意')->count();
                 //相对满意度率
+                $result[$key]['pleased'] = '';
                 if ($m != 0) {
                     $result[$key]['pleased'] = $result[$key]['pleased_num'] / $m * 100;
                     $result[$key]['pleased'] = round($result[$key]['pleased'], 2) . '%';
@@ -408,34 +410,19 @@ class Report extends Base
 
                 // 生成操作按钮
                 //$result[$key]['operate'] = $this->makeBtn($vo['id']);
-
             }
-
             $return['total'] = db('users')->where($where)->count();  //总数据
             $return['rows'] = $result;
 
-
             if (!$toExcel) {
                 return json($return);
             } else {
-
-                $head = ['账号', '姓名', '工号'];
-                $key = ['user_account', 'user_name', 'user_job_number'];
-                $data = array();
-                $data[0]['user_account'] = 'account1';
-                $data[0]['user_name'] = 'name1';
-                $data[0]['user_job_number'] = '001';
-                $data[1]['user_account'] = 'account2';
-                $data[1]['user_name'] = 'name2';
-                $data[1]['user_job_number'] = '002';
-
-                (new Office())->outdata('工作报表数据导出', $data, $head, $key);
+                $head = ['账号', '名称', '工号', '接入会话量', '总消息量', '接入转接量', '回复率', '答问比', '平均会话时长', '平均响应时长', '参评率', '相对满意度率', '满意评价次数', '一般评价次数', '不满意评价次数', '留言处理量'];
+                $key = ['user_account', 'user_name', 'user_job_number', 'service_num', 'send_words', 'transfer_in', 'reply', 'answer_problem', 'conversation', 'response', 'appraise', 'pleased', 'pleased_num', 'commonly', 'no_pleased', 'message'];
+                (new Office())->outdata('工作报表数据导出', $result, $head, $key);
                 return true;
             }
-
-
             return json($return);
-
         }
         //所有客服
         $users = db('users')->select();
@@ -454,24 +441,4 @@ class Report extends Base
         return $this->fetch();
     }
 
-    public function toexcel()
-    {
-        $head = ['账号', '姓名', '工号'];
-        $key = ['user_account', 'user_name', 'user_job_number'];
-//        $data = $this->workreport();
-//        return $data;
-//        $data = $data['rows'];
-        $data = array();
-        $data[0]['user_account'] = 'account1';
-        $data[0]['user_name'] = 'name1';
-        $data[0]['user_job_number'] = '001';
-        $data[1]['user_account'] = 'account2';
-        $data[1]['user_name'] = 'name2';
-        $data[1]['user_job_number'] = '002';
-
-        (new Office())->outdata('工作报表数据导出', $data, $head, $key);
-//        return true;
-    }
-
-
 }//end class

application/admin/view/system/detail.html

@@ -151,6 +151,9 @@
 <script src="__JS__/plugins/layer/layer.min.js"></script>
 <script src="__JS__/layui/layui.js"></script>
 <script src="__JS__/jquery.form.js"></script>
+<script src="/static/admin/js/content.min.js?v=1.0.0"></script>
+<script src="/static/customer/js/layer/layer.js"></script>
+<script src="/static/customer/js/whisper-tool.js"></script>
 <script type="text/javascript">
     var boxElement=document.getElementById('boxId');
     boxElement.scrollTop=boxElement.scrollHeight-boxElement.clientHeight;