1

application/admin/controller/System.php

@@ -171,9 +171,8 @@ class System extends Base
             $temp = db('service_log');
             $countTmp = db('service_log');
             if(!empty($param['searchText'])){
-                $user = db('users')->where('user_name', '%'.$param['searchText'].'%')->select();
-                $temp = $temp->where('kf_id', $user['id']);
-                $countTmp = $countTmp->where('kf_id', $user['id']);
+                $temp = $temp->whereLike('user_name', '%'.$param['searchText'].'%');
+                $countTmp = $countTmp->whereLike('user_name', '%'.$param['searchText'].'%');
             }
 
             //日期
@@ -213,8 +212,12 @@ class System extends Base
 
             //所有客服
             $users = db('users')->select();
+            //所有客服组
+            $groups = db('groups')->select();
             //满意度
             $evaluate = db('evaluate')->select();
+            //$alarm报警信息
+            $alarm =  db('alarm')->select();
             foreach($result as $key=>$vo){
                 if($result[$key]['intime'] != 0){
                     $result[$key]['intime'] = date('Y-m-d H:i:s', $vo['intime']);
@@ -245,6 +248,27 @@ class System extends Base
                     }
                 }
 
+                //客服所在组
+                for($a=0;$a<count($groups);$a++){
+                    if($result[$key]['group_id'] == $groups[$a]['id']){
+                        $result[$key]['group_name'] = $groups[$a]['name'];
+                    }
+                }
+
+                //会话时长/响应时长
+                for($b=0;$b<count($alarm);$b++){
+                    if($result[$key]['servicelog_id'] == $alarm[$b]['servicelog_id']){
+                        //会话时长
+                        $conversation_min = intval($alarm[$b]['alarm_cvtOvertime']/60);
+                        $conversation_s = $alarm[$b]['alarm_cvtOvertime']%60;
+                        $result[$key]['conversation'] = $conversation_min.':'.$conversation_s;
+                        //响应时长
+                        $response_min = intval($alarm[$b]['alarm_corresponding']/60);
+                        $response_s = $alarm[$b]['alarm_corresponding']%60;
+                        $result[$key]['response'] = $response_min.':'.$response_s;
+                    }
+                }
+
                 // 生成操作按钮
                 if(0 != $vo['servicelog_id']){
                     $result[$key]['operate'] = $this->makeBtn($vo['servicelog_id']);
@@ -291,13 +315,14 @@ class System extends Base
         $chat = db('chat_log')->where('servicelog_id',$id)->order('time_line')->select();
         $html = '';
         for($i=0;$i<count($chat);$i++){
+            $content = json_decode($chat[$i]['content'], true);
             $chat[$i]['time_line'] = date('H:i',$chat[$i]['time_line']);
             if(!empty(strstr($chat[$i]['to_id'], 'KF'))){
                 $html = $html . '<div style="margin-top:15px;width: 30%;"><div>'.$chat[$i]['from_name'].'&nbsp&nbsp&nbsp'.$chat[$i]['time_line'].'</div>';
-                $html = $html . '<p style="margin-top:5px;" class="form-content">'.$chat[$i]['content'].'</p></div>';
+                $html = $html . '<p style="margin-top:5px;" class="form-content">'.$content['text'].'</p></div>';
             }else{
                 $html = $html . '<div style="margin-top:15px;width: 30%;margin-left:70%;text-align:right;"><div>'.$chat[$i]['from_name'].'&nbsp&nbsp&nbsp'.$chat[$i]['time_line'].'</div>';
-                $html = $html . '<p style="margin-top:5px;" class="form-content">'.$chat[$i]['content'].'</p></div>';
+                $html = $html . '<p style="margin-top:5px;" class="form-content">'.$content['text'].'</p></div>';
             }
 
         }
@@ -308,6 +333,11 @@ class System extends Base
 
         //$alarm报警信息
         $alarm =  db('alarm')->where('servicelog_id',$id)->find();
+
+        //会话超时标准
+        $verifyAllTime =  db('systemconfig')->where('systemconfig_name','质检会话时长设置')->find();
+        //会话响应时长标准
+        $verifyReturnTime =  db('systemconfig')->where('systemconfig_name','质检会话响应时长设置')->find();
         $ul = '';
         if(!empty($alarm)){
             $ul = $ul . '<ul class="alarm"><li>触犯警报</li>';
@@ -317,10 +347,10 @@ class System extends Base
             if($alarm['alarm_serverSensitive'] != 0){
                 $ul = $ul . '<li class="alarm_info">客服敏感词</li>';
             }
-            if($alarm['alarm_corresponding'] != 0){
-                $ul = $ul . '<li class="alarm_info">相应超时</li>';
+            if($alarm['alarm_corresponding'] > $verifyReturnTime['systemconfig_data']){
+                $ul = $ul . '<li class="alarm_info">响应超时</li>';
             }
-            if($alarm['alarm_cvtOvertime'] != 0){
+            if($alarm['alarm_cvtOvertime'] > $verifyAllTime['systemconfig_data']){
                 $ul = $ul . '<li class="alarm_info">会话超时</li>';
             }
             $ul = $ul . '</ul>';

application/admin/view/system/wordslog.html

@@ -46,6 +46,7 @@
                         {$groupoption}
                         </div>
                     </div>
+                    &nbsp;&nbsp;
                     <div class="form-group">
                         <label>聊天日期：</label>
                         <input type="text" class="form-control" id="start" value="<?php echo date('Y-m-d',time()-604800);?>" style="width: 100px;"> --
@@ -53,7 +54,7 @@
                     </div>
                     &nbsp;&nbsp;
                     <div class="form-group">
-                        <label>客服名称：</label>
+                        <label>访客名称：</label>
                         <input type="text" class="form-control" id="username" name="user_name">
                     </div>
                     <div class="form-group">
@@ -71,10 +72,17 @@
                         <th data-field="servicelog_id">工单id</th>
                         <th data-field="intime">访客进线时间</th>
                         <th data-field="kefu_name">接待客服</th>
+                        <th data-field="group_name">客服所在组</th>
                         <th data-field="user_name">访客名称</th>
                         <th data-field="start_time">会话开始时间</th>
                         <th data-field="end_time">会话结束时间</th>
+                        <th data-field="conversation">会话时长</th>
+                        <th data-field="response">响应时长</th>
+                        <!--<th data-field="website">来源网站</th>-->
+                        <!--<th data-field="system">来源系统</th>-->
+                        <!--<th data-field="browse">来源浏览器</th>-->
                         <th data-field="evaluate_name">满意度</th>
+                        <!--<th data-field="evaluate_content">评价内容</th>-->
                         <th data-field="operate">操作</th>
                         </thead>
                     </table>