Merge branch 'dev' of http://git.bocai108.com:10180/Ethan/Customer-Service into dev

vendor/GatewayWorker_windows/Applications/whisper/Events.php

@@ -55,7 +55,21 @@ class Events
         self::$global = self::$logic->getGlbData();
 
         self::TimerThing($worker);
+        // 管理员实时监控.
+        /*Timer::add(6, function () {
+            // 获取在线管理员总数.
+            $adminListCount = self::$redis->lLen('adminList');
+            // 获取在线管理员
+            $adminList = self::$redis->lrange('adminList', 0, $adminListCount);
+            if ($adminList) {
+                self::systemMonitoring($adminList);
+            }
+        });*/
 
+        // 检查对话时效给出.
+        Timer::add(6, function () {
+            self::overTime();
+        });
     }
 
     /**
@@ -147,7 +161,9 @@ class Events
                     $tmp_id = isset($message['data']['id']) ? $message['data']['id'] : 0;
                     self::kfgetuserinfo($client_id, intval($tmp_id));
                     break;
+                // 客服聊天
                 case 'chatMessage':
+                    self::chatMessage($message['data']);
                     break;
                 // 转接
                 case 'changeGroup':
@@ -178,6 +194,47 @@ class Events
         }
     }
 
+    //客服聊天
+    public static function chatMessage($message)
+    {
+        // 获取当前会话工单.
+        $data = json_decode(self::$redis->HGET('SERVICELOG',$message['conversationId']), true);
+        $chat_message = [
+            'message_type' => 'chatMessage',
+            'data' => [
+                'name' => $message['from_name'],
+                'id' => $message['from_id'],
+                'time' => date('H:i'),
+                'content' => $message['content'],
+            ]
+        ];
+        if (isset($message['isFirst']) && $message['isFirst']) {
+            $data['alarm_corresponding'] = time() - $data['start_time'];
+        }
+        // 发送消息.
+        if (substr($message['from_id'],0,2) === 'KF') {
+            $data['userLastTime'] = time();
+            Gateway::sendToClient($data['client_id'], json_encode($chat_message));
+        } else {
+            $data['serverLastTime'] = time();
+            Gateway::sendToClient($data['kf_client_id'], json_encode($chat_message));
+        }
+        // 保存修改后的工单信息.
+        $redis->HSET('SERVICELOG', $message['conversationId'], $data);
+
+        // 聊天信息入库
+        $insertChatData = [
+            'from_id' => $message['data']['from_id'],
+            'from_name' => $message['data']['from_name'],
+            'to_id' => $message['data']['to_id'],
+            'to_name' => $message['data']['to_name'],
+            'content' => $message['data']['content'],
+            'servicelog_id' => $message['data']['conversationId'],
+            'time_line' => time()
+        ];
+        self::$db->insert('ws_chat_log')->cols($insertChatData)->query();
+    }
+
     //得到一个用户详细信息
     public static function kfgetuserinfo($clientid, $id)
     {
@@ -356,13 +413,15 @@ class Events
     {
         // 查询token是否存在.
         $systemConfigData = self::$db->query("SELECT `id` FROM `ws_admins` where `token`= '$token'");
-        //print_r(self::$global->adminList);
         if ($systemConfigData) {
-            $adminList = self::$global->adminList;
-            $adminList[] = $client_id;
-            self::$global->adminList = $adminList;
+            $adminList = self::$redis->lpush('adminList', $client_id);
             self::systemMonitoring([$client_id]);
         } else {
+            $chat_message = [
+                'message_type' => 'tips',
+                'data' => '管理员不存在'
+            ];
+            Gateway::sendToClient($client_id, json_encode($chat_message, 256));
             Gateway::closeClient($client_id);
         }
     }
@@ -575,14 +634,18 @@ class Events
 
 
     /**
-     * 客服结束会话
+     * 工单结束
      * @param int $client_id 连接id
      *
      * tips: 当服务端主动退出的时候，会出现 exit status 9.原因是：服务端主动断开之后，连接的客户端会走这个方法，而短时间内进程
      * 需要处理这多的逻辑，又有cas操作，导致进程退出会超时，然后会被内核杀死，从而报出错误 9.实际对真正的业务没有任何的影响。
      */
-    public static function serverClose($client_id, $servicelog_id, $userId, $kf_id, $groupId)
+    public static function serverClose($servicelogId)
     {
+        // 删除当前工单.
+        //self::$redis->hdel('SERVICELOG', $servicelogId);
+        $data = json_decode(self::$redis->HGET('SERVICELOG', $servicelogId), true);
+        print_r($data);
 
     }
 
@@ -998,71 +1061,48 @@ class Events
         $systemConfigData = self::$db->query("SELECT `systemconfig_data`,`systemconfig_enName`,`systemconfig_content` FROM `ws_systemconfig`");
         foreach ($systemConfigData as $k => $v) {
             if ($v['systemconfig_enName'] == 'overtime') {
-                self::$global->overtime = $v;
+                $configOvertime = $v;
             } elseif ($v['systemconfig_enName'] == 'unoperated') {
-                self::$global->unoperated = $v;
+                $configUnoperated = $v;
             } elseif ($v['systemconfig_enName'] == 'noResponse') {
-                self::$global->noResponse = $v;
+                $configNoResponse = $v;
             }
         }
         // 查询未断开的工单.
-        $serviceLog = self::$db->query("SELECT `servicelog_id`,`client_id`,`start_time`,`user_id`,`kf_id`,`group_id` FROM `ws_service_log` WHERE `status`='1' OR `status`='3'");
-        $whereOr = '1=0';
-        foreach ($serviceLog as $k => $v) {
-            if ($k == 0) {
-                $whereOr = "`servicelog_id`=" . $v['servicelog_id'];
-            } else {
-                $whereOr .= " OR `servicelog_id`=" . $v['servicelog_id'];
-            }
-        }
-        // 查询最后一次会话.
-        //$chatLog = self::$db->query("SELECT `servicelog_id`,MAX(`time_line`) FROM `ws_chat_log` WHERE ".$whereOr." group by `servicelog_id`");
-        $chatLog = self::$db->query("
-                select * from ws_chat_log as a where  time_line=(
-                  select max(b.time_line) from ws_chat_log as b where a.servicelog_id = b.servicelog_id and from_id not like 'KF%' and (" . $whereOr . ") group by servicelog_id
-                )
-            ");
-        $setOvertime = strtotime('-' . (self::$global->overtime['systemconfig_data'] - 60) . ' second');
-        $overtime = strtotime('-' . (self::$global->overtime['systemconfig_data']) . ' second');
-        $setUnoperated = strtotime('-' . (self::$global->unoperated['systemconfig_data'] - 60) . ' second');
-        $unoperated = strtotime('-' . (self::$global->unoperated['systemconfig_data']) . ' second');
-        $noResponse = strtotime('-' . (self::$global->noResponse['systemconfig_data']) . ' second');
+        $serviceLog = self::$redis->hGetall('SERVICELOG');
+        $setOvertime = strtotime('-' . ($configOvertime['systemconfig_data'] - 60) . ' second');
+        $overtime = strtotime('-' . ($configOvertime['systemconfig_data']) . ' second');
+        $setUnoperated = strtotime('-' . ($configUnoperated['systemconfig_data'] - 60) . ' second');
+        $unoperated = strtotime('-' . ($configUnoperated['systemconfig_data']) . ' second');
+        $noResponse = strtotime('-' . ($configNoResponse['systemconfig_data']) . ' second');
         foreach ($serviceLog as $k => $v) {
-            if (!strlen(array_search($v['servicelog_id'], array_column($chatLog, 'servicelog_id')))) {
-                if ($v['start_time'] <= $unoperated) {
-                    $servicelog_id = $v['servicelog_id'];
-                    self::$db->query("update `ws_service_log` set `servicelog_close_type` = 1 where `servicelog_id`= '$servicelog_id'");
-                    self::serverClose($v['client_id'], $servicelog_id, $v['user_id'], 'KF' . $v['kf_id'], $v['group_id']);
-                    // 如果小于设定时间前一分钟则给出提示.
-                } elseif ($v['start_time'] <= $setUnoperated) {
+            // 无效会话关闭.如果没有说一句话.
+            $data = json_decode($v, true);
+            if (!$data['userLastTime']) {
+                if ($data['start_time'] <= $unoperated) {
+                    self::serverClose($k);
+                // 如果小于设定时间前一分钟则给出提示.
+                } elseif ($data['start_time'] <= $setUnoperated) {
                     $chat_message = [
                         'message_type' => 'overtime',
                         'data' => [
                             'content' => self::$global->unoperated['systemconfig_content'],
                         ]
                     ];
-                    Gateway::sendToClient($v['client_id'], json_encode($chat_message, 256));
+                    Gateway::sendToClient($data['client_id'], json_encode($chat_message, 256));
                 }
-            }
-        }
-        // 双方静默超时.
-        foreach ($chatLog as $k => $v) {
-            // 如果对话为客服的最后一次对话且时间小于设定时间则结束工单.
-            if ($v['time_line'] <= $overtime) {
-                $found_key = array_search($v['servicelog_id'], array_column($serviceLog, 'servicelog_id'));
-                $servicelog_id = $v['servicelog_id'];
-                self::$db->query("update `ws_service_log` set `servicelog_close_type` = 2 where `servicelog_id`= '$servicelog_id'");
-                self::serverClose($serviceLog[$found_key]['client_id'], $servicelog_id, $serviceLog[$found_key]['user_id'], 'KF' . $serviceLog[$found_key]['kf_id'], $serviceLog[$found_key]['group_id']);
-                // 如果对话为客服的最后一次对话且时间小于设定时间前一分钟则给出提示.
-            } elseif ($v['time_line'] <= $setOvertime) {
+            // 双方静默超时.
+            } elseif ($data['userLastTime'] <= $overtime && $data['serverLastTime'] <= $overtime) {
+                self::serverClose($k);
+            // 如果小于设定时间前一分钟则给出提示.
+            }  elseif ($data['userLastTime'] <= $setOvertime && $data['serverLastTime'] <= $setOvertime) {
                 $chat_message = [
                     'message_type' => 'overtime',
                     'data' => [
                         'content' => self::$global->overtime['systemconfig_content'],
                     ]
                 ];
-                $found_key = array_search($v['servicelog_id'], array_column($serviceLog, 'servicelog_id'));
-                Gateway::sendToClient($serviceLog[$found_key]['client_id'], json_encode($chat_message, 256));
+                Gateway::sendToClient($data['client_id'], json_encode($chat_message, 256));
             }
         }
     }
@@ -1073,57 +1113,53 @@ class Events
      */
     private static function systemMonitoring($adminList)
     {
-        // 查询未结束工单.
-        $serviceLog = self::$db->query("select ws_service_log.servicelog_id,ws_users.user_name as server_name,ws_service_log.user_name,kf_id,start_time,end_time,ws_service_log.group_id,evaluate_id,intime,ws_service_log.status,alarm_userSensitive,alarm_serverSensitive,alarm_corresponding
-          from `ws_service_log` 
-          join `ws_alarm` on ws_service_log.servicelog_id=ws_alarm.servicelog_id
-          join `ws_users` on ws_service_log.kf_id=ws_users.id 
-          WHERE ws_service_log.status='1' OR ws_service_log.status='3'");
+        // 查询正进行的工单.
+        $serviceLog = self::$redis->hGetall('SERVICELOG');
         // 查询系统设置表.
         $systemconfig = self::$db->query("SELECT `systemconfig_data`,`systemconfig_enName` FROM `ws_systemconfig` WHERE `systemconfig_enName`='verifyReturnTime' or `systemconfig_enName`='verifyAllTime'");
-        $returnTimeKey = array_search('verifyReturnTime', array_column($systemconfig, 'systemconfig_enName'));
         // 质检会话响应时长.
+        $returnTimeKey = array_search('verifyReturnTime', array_column($systemconfig, 'systemconfig_enName'));
         $verifyReturnTime = $systemconfig[$returnTimeKey]['systemconfig_data'];
-        $allTimeKey = array_search('verifyAllTime', array_column($systemconfig, 'systemconfig_enName'));
         // 质检会话时长.
+        $allTimeKey = array_search('verifyAllTime', array_column($systemconfig, 'systemconfig_enName'));
         $verifyAllTime = $systemconfig[$allTimeKey]['systemconfig_data'];
-        // 差评次数.
-        $evaluateCount = 0;
-        // 未结束工单id.
-        $servicelog_ids = '';
-        $overtimeNumber = 0; // 会话超时次数.
-        $overtimeTime = []; // 会话超时时间.
-        $userSensitive = 0; // 用户敏感词报警次数.
-        $serverSensitive = 0; // 客服敏感词报警次数.
-        $csdNumber = 0; // 响应超时次数.
-        $csdTime = []; // 响应超时时间.
+
+
+        $evaluateCount = 0; // 差评总次数.
+        $overtimeNumber = 0; // 会话超时总次数.
+        $overtimeTime = []; // 每次会话超时时间.
+        $userSensitive = 0; // 用户敏感词报警总次数.
+        $serverSensitive = 0; // 客服敏感词报警总次数.
+        $csdNumber = 0; // 响应超时总次数.
+        $csdTime = []; // 每次响应超时时间.
         foreach ($serviceLog as $k => $v) {
-            // 工单报警总次数.
+            $data = json_decode($v, true);
+            // 工单报警次数.
             $allCount = 0;
-            // 差评次数.
-            if ($v['evaluate_id'] == 3) {
-                $evaluateCount++;
-                $allCount++;
+            if ($data['evaluate_id'] == 3) {
+                $evaluateCount++; // 差评次数.
+                $allCount++; // 工单报警次数.
             }
-            $duration = time() - $v['start_time'];
             // 会话超时.
+            $duration = time() - $data['start_time'];
             if ($duration > $verifyAllTime) {
-                $overtimeNumber++;
-                $allCount++;
-                $overtimeTime[] = $duration;
+                $overtimeNumber++; // 会话超时总次数.
+                $allCount++; // 工单报警次数.
+                $overtimeTime[] = $duration; // 响应超时时间.
             }
             // 敏感词报警.
-            $userSensitive += $v['alarm_userSensitive'];
-            $allCount += $v['alarm_userSensitive'];
-            $serverSensitive += $v['alarm_serverSensitive'];
-            $allCount += $v['alarm_serverSensitive'];
+            $userSensitive += $data['alarm_userSensitive'];
+            $allCount += $data['alarm_userSensitive'];
+            $serverSensitive += $data['alarm_serverSensitive'];
+            $allCount += $data['alarm_serverSensitive'];
             // 响应超时.
-            if ($v['alarm_corresponding'] > $verifyReturnTime) {
-                $csdTime[] = $v['alarm_corresponding'];
-                $csdNumber++;
-                $allCount++;
+            if ($data['alarm_corresponding'] > $verifyReturnTime) {
+                $csdTime[] = $data['alarm_corresponding']; // 响应超时时间.
+                $csdNumber++; // 响应超时总次数.
+                $allCount++; // 工单报警次数.
             }
-            $serviceLog[$k]['allCount'] = $allCount;
+            $serviceLog[$k] = $data;
+            $serviceLog[$k]['allCount'] = $allCount; // 工单报警次数.
         }
 
         self::DebugOut([$serviceLog, $csdTime, $verifyReturnTime], 'systemMonitoring');