tt

vendor/GatewayWorker_windows/Applications/whisper/Events.php

@@ -356,12 +356,6 @@ class Events
         self::writeLogKfStatus($userId, $status);
         Gateway::sendToCurrentClient(json_encode(['message_type' => 'cgstatus', 'data' => ['new_status' => $status, 'old_status' => $oldstatus]]));
 
-        $flag = self::$redis->hget(self::KFRELONINFLAG, $userId);
-        if (!empty($flag)) {
-            self::kfonlilneRework($client_id, $userId);
-            self::$redis->hdel(self::KFRELONINFLAG, $userId);
-        }
-
         return;
     }
 
@@ -448,11 +442,25 @@ class Events
         ];
         self::MySendMsg($client_id, json_encode($chat_message, 256));
         unset($chat_message);
-        self::writeLogKfStatus($message['uid'], 2);
+        self::KFStatusCg($client_id, ['data' => ['uid' => $uid, 'status' => 1]]);
+
+        self::SendKFHistoryRecord($client_id, $uid);
 
         return;
     }
 
+
+    //客服掉线后 历史聊天记录
+    private static function SendKFHistoryRecord($client_id, $userId)
+    {
+        $flag = self::$redis->hget(self::KFRELONINFLAG, $userId);
+        if (!empty($flag)) {
+            self::kfonlilneRework($client_id, $userId);
+            self::$redis->hdel(self::KFRELONINFLAG, $userId);
+        }
+        return;
+    }
+
     //客服上线重新处理下旧的没完成的工单信息
     private static function kfonlilneRework($clientid, $kfuid)
     {
@@ -903,12 +911,15 @@ class Events
 
                 // 查询工单历史会话.
                 $serviceid = $last['servicelog_id'];
-                $chatLog = self::$db->query("SELECT * FROM `ws_chat_log` where `servicelog_id`= '$serviceid' order by `time_line`");
+                //$chatLog = self::$db->query("SELECT * FROM `ws_chat_log` where `servicelog_id`= '$serviceid' order by `time_line`");
                 $toOld_message = [
                     'message_type' => 'toOld',
                     'data' => [
-                        'chatLog' => $chatLog ?? [],
-                        'content' => '接入至未结束的会话'
+                        //'chatLog' => $chatLog ?? [],
+                        'chatLog' => [],
+                        'content' => '接入至未结束的会话',
+                        'serviceid' => $serviceid,
+                        'uid' => $uid
                     ]
                 ];
                 Gateway::sendToCurrentClient(json_encode($toOld_message, 256));
@@ -1077,6 +1088,7 @@ class Events
             'data' => [
                 'user_info' => $userInfo,
                 'conversationId' => $serviceid,
+                'history' => [],
             ]
         ];
         self::MySendMsg($kfinfo['client_id'], json_encode($noticeKf, 256));