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@@ -183,6 +183,9 @@ class Events
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case 'changeOtherhKeFu';
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self::changeOtherhKeFu($client_id, $message);
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break;
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+ case 'userlabeall':
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+ self::getUserLabAll($client_id, $message);
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+ break;
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// 弹出评价.
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case 'getEvaluate';
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self::getEvaluate($message['data']);
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@@ -278,7 +281,6 @@ class Events
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return;
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}
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-
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//获取在线客服列表
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public static function getkfonlines()
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{
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@@ -1129,6 +1131,7 @@ class Events
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'data' => [
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'user_info' => $userInfo,
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'conversationId' => $serviceid,
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+ 'history' => self::getServerChagLog($serviceid)
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]
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];
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self::MySendMsg($kfinfo['client_id'], json_encode($noticeKf, 256));
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@@ -1140,6 +1143,15 @@ class Events
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return;
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}
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+ //获取工单最后20条聊天记录
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+ private static function getServerChagLog($sericeId, $limit = 20)
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+ {
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+ $ret = self::$db->select('from_id,from_name,to_id,to_name,content')->from('ws_chat_log')->where('servicelog_id=:sid')->bindValues(array('sid' => $sericeId))->orderByDESC(['id'])->limit($limit)->query();
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+ if ($ret) {
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+ rsort($ret);
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+ }
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+ return $ret;
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+ }
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//用户排队数据 按组
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private static function getUserListData()
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@@ -1944,6 +1956,13 @@ class Events
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}
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}
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+ //用户重要性标签
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+ private static function getUserLabAll($client_id, $message)
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+ {
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+ $data = self::$global->accountslabel;
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+ Gateway::sendToCurrentClient(json_encode(['message_type' => 'userlabeall', 'data' => $data], 256));
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+ }
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+
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//调试使用
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public static function debug($dataArray)
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{
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Jonlin