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@@ -957,7 +957,7 @@ class Events
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];
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$now = time();
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$kf__uid = substr($kfuid, 2);
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- $sql = "update `ws_service_log` set `status` = '3',end_time=$now where `user_id`= '$uid' and kf_id='$kf__uid' and group_id=$kfgroup and status=1 ";
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+ $sql = "update `ws_service_log` set `status` = '3' where `user_id`= '$uid' and kf_id='$kf__uid' and group_id=$kfgroup and status=1 ";
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//echo "客户退出：". $sql ."\n";
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self::$db->query($sql);
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Gateway::sendToClient($krclient_id, json_encode($chat_message, 256));
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@@ -985,8 +985,19 @@ class Events
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'id' => $userId
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]
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];
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- Gateway::sendToClient($kfList[$groupId]['KF' . $kf_id]['client_id'], json_encode($del_message, 256));
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+ Gateway::sendToClient($kfList[$groupId][$kf_id]['client_id'], json_encode($del_message, 256));
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unset($del_message);
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+ $now = time();
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+ $sql = "update `ws_service_log` set `status`='2',end_time=$now where `servicelog_id`= '$servicelog_id'";
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+ self::$db->query($sql);
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+ // 修改会话时长
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+ $serviceLog = self::$db->query("select `start_time`,`intime` from `ws_service_log` where `servicelog_id`= '$servicelog_id'");
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+ $logCount = self::$db->query("select count(*) as `count` from `ws_chat_log` where `servicelog_id`= '$servicelog_id'");
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+ $alarmCount = $logCount[0]['count'];
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+ $cvtOvertime = time() - $serviceLog[0]['start_time'];
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+ $alarmLineTime = $serviceLog[0]['start_time'] - $serviceLog[0]['intime'];
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+ self::$db->query("update `ws_alarm` set `alarm_cvtOvertime` = '$cvtOvertime',`alarm_lineTime` = '$alarmLineTime',`alarm_count` = '$alarmCount'
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+ where `servicelog_id`= '$servicelog_id'");
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}
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@@ -1870,13 +1881,13 @@ class Events
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join `ws_users` on ws_service_log.kf_id=ws_users.id
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WHERE ws_service_log.status='1' OR ws_service_log.status='3'");
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// 查询系统设置表.
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- $systemconfig = self::$db->query("SELECT `systemconfig_data` FROM `ws_systemconfig` WHERE `systemconfig_enName`='verifyReturnTime' or `systemconfig_enName`='verifyAllTime'");
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- $found_key = array_search('verifyReturnTime', array_column($systemconfig, 'systemconfig_enName'));
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+ $systemconfig = self::$db->query("SELECT `systemconfig_data`,`systemconfig_enName` FROM `ws_systemconfig` WHERE `systemconfig_enName`='verifyReturnTime' or `systemconfig_enName`='verifyAllTime'");
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+ $returnTimeKey = array_search('verifyReturnTime', array_column($systemconfig, 'systemconfig_enName'));
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// 质检会话响应时长.
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- $verifyReturnTime = $systemconfig[$found_key]['systemconfig_data'];
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- $found_key = array_search('verifyAllTime', array_column($systemconfig, 'systemconfig_enName'));
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+ $verifyReturnTime = $systemconfig[$returnTimeKey]['systemconfig_data'];
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+ $allTimeKey = array_search('verifyAllTime', array_column($systemconfig, 'systemconfig_enName'));
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// 质检会话时长.
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- $verifyAllTime = $systemconfig[$found_key]['systemconfig_data'];
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+ $verifyAllTime = $systemconfig[$allTimeKey]['systemconfig_data'];
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// 差评次数.
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$evaluateCount = 0;
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// 未结束工单id.
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@@ -1915,7 +1926,6 @@ class Events
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}
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$serviceLog[$k]['allCount'] = $allCount;
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}
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- print_r([$serviceLog,$csdTime,$verifyReturnTime]);
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// 查询对话时效设置.
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foreach ($adminList as $v) {
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$chat_message = [
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Jonlin