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@@ -1,6 +1,8 @@
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<?php
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namespace app\admin\controller;
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+use app\admin\model\Office;
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+
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/**
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* 管理系统系统设置类
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*/
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@@ -154,6 +156,8 @@ class System extends Base
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// 历史会话记录
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public function wordsLog()
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{
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+ $toExcel = input('param.toExcel', 0);
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+
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if(request()->isAjax()){
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$param = input('param.');
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@@ -297,6 +301,15 @@ class System extends Base
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$return['total'] = $countTmp->count(); //总数据
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$return['rows'] = $result;
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+ if (!$toExcel) {
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+ return json($return);
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+ } else {
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+ $head = ['工单id', '访客进线时间', '接待客服', '所在组', '访客账号', '开始时间', '结束时间', '会话时长', '响应时长', '关闭原因', '满意度'];
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+ $key = ['servicelog_id', 'intime', 'kefu_name', 'group_name', 'user_name', 'start_time', 'end_time', 'conversation', 'response', 'servicelog_close_type', 'evaluate_name'];
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+ (new Office())->outdata('工作报表数据导出', $result, $head, $key);
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+ return true;
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+ }
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+
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return json($return);
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}
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@@ -433,4 +446,112 @@ class System extends Base
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return $key;
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}
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+ public function toexcel()
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+ {
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+ $result = db('service_log')->order('start_time', 'desc')->select();
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+
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+ //所有客服
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+ $users = db('users')->select();
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+ //所有客服组
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+ $groups = db('groups')->select();
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+ //满意度
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+ $evaluate = db('evaluate')->select();
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+ //$alarm报警信息
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+ $alarm = db('alarm')->select();
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+ foreach($result as $key=>$vo){
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+ if($result[$key]['intime'] != 0){
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+ $result[$key]['intime'] = date('Y-m-d H:i:s', $vo['intime']);
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+ }else{
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+ $result[$key]['intime'] = '-';
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+ }
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+ if($result[$key]['start_time'] != 0){
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+ $result[$key]['start_time'] = date('Y-m-d H:i:s', $vo['start_time']);
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+ }else{
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+ $result[$key]['start_time'] = '-';
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+ }
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+ if($result[$key]['end_time'] != 0){
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+ $result[$key]['end_time'] = date('Y-m-d H:i:s', $vo['end_time']);
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+ }else{
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+ $result[$key]['end_time'] = '-';
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+ }
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+ //客服名称
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+ for($i=0;$i<count($users);$i++){
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+ if($result[$key]['kf_id'] == $users[$i]['id']){
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+ $result[$key]['kefu_name'] = $users[$i]['user_name'];
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+ }
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+ }
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+
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+ //满意度
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+ $result[$key]['evaluate_name'] = '';
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+ for($j=0;$j<count($evaluate);$j++){
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+ if($result[$key]['evaluate_id'] == $evaluate[$j]['evaluate_id']){
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+ $result[$key]['evaluate_name'] = $evaluate[$j]['evaluate_name'];
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+ }
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+ }
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+
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+ //客服所在组
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+ for($a=0;$a<count($groups);$a++){
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+ if($result[$key]['group_id'] == $groups[$a]['id']){
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+ $result[$key]['group_name'] = $groups[$a]['name'];
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+ }
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+ }
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+
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+ //会话时长/响应时长
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+ $result[$key]['conversation'] = '';
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+ $result[$key]['response'] = '';
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+ for($b=0;$b<count($alarm);$b++){
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+ if($result[$key]['servicelog_id'] == $alarm[$b]['servicelog_id']){
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+ //会话时长
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+ $conversation_min = intval($alarm[$b]['alarm_cvtOvertime']/60);
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+ $conversation_s = $alarm[$b]['alarm_cvtOvertime']%60;
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+ $result[$key]['conversation'] = $conversation_min.'分'.$conversation_s.'秒';
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+ //响应时长
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+ $response_min = intval($alarm[$b]['alarm_corresponding']/60);
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+ $response_s = $alarm[$b]['alarm_corresponding']%60;
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+ $result[$key]['response'] = $response_min.'分'.$response_s.'秒';
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+ }
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+ }
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+
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+ if($vo['servicelog_close_type'] == 0){
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+ $result[$key]['servicelog_close_type'] = '未知';
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+ }
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+ if($vo['servicelog_close_type'] == 1){
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+ $result[$key]['servicelog_close_type'] = '访客静默';
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+ }
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+ if($vo['servicelog_close_type'] == 2){
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+ $result[$key]['servicelog_close_type'] = '会话超时';
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+ }
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+ if($vo['servicelog_close_type'] == 3){
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+ $result[$key]['servicelog_close_type'] = '客服关闭';
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+ }
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+ if($vo['servicelog_close_type'] == 4){
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+ $result[$key]['servicelog_close_type'] = '客服掉线';
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+ }
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+ if($vo['servicelog_close_type'] == 5){
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+ $result[$key]['servicelog_close_type'] = '转接';
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+ }
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+
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+ //工单聊天详情
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+ $chat_log = db('chat_log')->where('servicelog_id',$vo['servicelog_id'])->order('time_line', 'desc')->select();
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+ $result[$key]['detail'] = '';
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+ for($c=0;$c<count($chat_log);$c++){
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+ $content = json_decode($chat_log[$c]['content'], true);
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+ $chat_log[$c]['time_line'] = date('Y-m-d H:i:s',$chat_log[$c]['time_line']);
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+ $result[$key]['detail'] = $result[$key]['detail'].$chat_log[$c]['time_line'];
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+ if(!empty($content['text'])){
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+ $content['content'] = $content['text'];
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+ }
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+ if(!empty($content['img'])){
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+ $content['content'] = '<img width="100%" src="'.$content['img'].'"/>';
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+ }
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+ $result[$key]['detail'] = $result[$key]['detail'].$content['content'];
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+ }
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+
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+ }
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+ $head = ['工单id', '访客进线时间', '接待客服', '所在组', '访客账号', '开始时间', '结束时间', '会话时长', '响应时长', '关闭原因', '满意度','聊天详情'];
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+ $key = ['servicelog_id', 'intime', 'kefu_name', 'group_name', 'user_name', 'start_time', 'end_time', 'conversation', 'response', 'servicelog_close_type', 'evaluate_name','detail'];
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+ (new Office())->outdata('工单数据导出', $result, $head, $key);
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+ return true;
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+ }
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+
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}
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Jonlin