'修改转接'

vendor/GatewayWorker_windows/Applications/whisper/Events.php

@@ -519,10 +519,15 @@ class Events
             'group' => $message['group'],
             'intime' => time(),
             'kfuid' => '',
-            'ip' => $_SESSION['remotip'],
             'serverid' => 0,
             'client_id' => $client_id
         ];
+        if ($last) {
+            $data['group'] = $last['group_id'];
+            $data['intime'] = $last['intime'];
+            $data['kfuid'] = $last['kf_id'];
+            $data['serverid'] = $last['servicelog_id'];
+        }
         self::$redis->hset(self::USERLIST, $uid, json_encode($data, 256));
         self::$redis->hset(self::USERINFOKEY, $uid, json_encode($data, 256));
 
@@ -815,9 +820,13 @@ class Events
             //否则按先到后到以及客服最大服务数限制
             if ($last) {
                 self::BeginOldTalk(self::getkfuid($last['kf_id']), $uid, $last['group_id'], $last['servicelog_id']);
+                // 查询工单历史会话.
+                $serviceid = $last['servicelog_id'];
+                $chatLog = self::$db->select('*')->from('ws_chat_log')->where("servicelog_id=$serviceid")->orderByDESC(['time_line'])->row();
                 $toOld_message = [
                     'message_type' => 'toOld',
                     'data' => [
+                        'chatLog' => $chatLog??[],
                         'content' => '接入至未结束的会话'
                     ]
                 ];
@@ -977,7 +986,7 @@ class Events
         $data['website'] = $userInfo['website'];
         $data['system'] = $userInfo['system'];
         $data['browse'] = $userInfo['browse'];
-        $data['status'] = $userInfo['status'];
+        $data['status'] = 1;
         self::$redis->hset(self::SERVICELOG, $serviceid, json_encode($data, 256));
 
         // 更改用户连接客服信息
@@ -986,7 +995,7 @@ class Events
         self::$redis->hset(self::USERINFOKEY, $uid, json_encode($userInfo, 256));
         // 更改客服连接信息.
         $kfinfo = json_decode(self::$redis->hget(self::KFINFOKEY, $kfuid), true);
-        $kfUsers = json_decode($kfinfo['user_info'], true);
+        $kfUsers = $kfinfo['user_info'];
         foreach ($kfUsers as $key => $value) {
             if ($value == $serviceid) {
                 // 删除之前的当前用户连接