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@@ -93,12 +93,11 @@
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</p>
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</div>
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</div>
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-
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+ <div class="history-info">
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+ <el-button type="text" size="small" :loading="historyLoading"
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+ @click="getHistoryInfo">{{historyProcess}}</el-button>
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+ </div>
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<div class="chat-box scroll" id='chat_box'>
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- <div class="history-info">
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- <el-button type="text" size="small" :loading="historyLoading"
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- @click="getHistoryInfo">{{historyProcess}}</el-button>
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- </div>
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<div v-for="(item,index) in data" :key="index">
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<!-- 系统转接 -->
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<!-- <div class="row center" v-if="item.type == 'system'">
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@@ -522,13 +521,14 @@
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this.showHistoryList = true;
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redata.data.history.forEach(res => {
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let content = JSON.parse(res.content)
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- res.content = content;
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+ // res.content = content;
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if (content.text) {
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content.text = this.$public.turnFace(content.text,this.$frce)
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- res.content = content
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}
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+ res.content = content
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this.historyList.push(res)
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})
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+ this.automaticRolling();
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}
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}
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},
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@@ -656,13 +656,15 @@
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},
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getPlatformCN(name){
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let platforms={'android':'安卓','ios':'苹果','pc':'电脑'};
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-
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return platforms[name];
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},
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/*****************切换用户会话对象******************/
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- chooseDialogue(type, index) {
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- this.inputValue = '' // 清除会话内容
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+ chooseDialogue(type,index,system) {
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+ if(!system){
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+ this.inputValue = '' // 清除会话内容
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+ }
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+ console.log(type, index);
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if (this.userSwitching) {
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let data = [];
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let order_id = '';
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@@ -763,21 +765,31 @@
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send.play()
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},
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+ //判断是否选中访客
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+ visitor_info(){
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+ if(this.sessionType == 1 && this.sessionList.length <= 0 ){
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+ return '-1';
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+ }else if(this.sessionType == 2 && this.offlineList <= 0 ){
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+ return ' -1';
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+ }
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+ //this.sessionList.length >0 && this.sessionType == 1
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+ },
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+
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/*********************发送消息*********************/
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sendMessage() {
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- console.log('websocket',this.$websocket.readyState)
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- console.log('sessionType', this.sessionType)
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- if(this.sessionType == 1) {
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- console.log("???")
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- }
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- console.log(this.inputValue);
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- if (!this.inputValue) return;
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+ if (!this.inputValue ) return;
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if (this.sessionType == 2) {
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this.$message({
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message: '只能给在线用户发送消息哦...',
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type: 'warning'
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});
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return false;
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+ }else if(this.sessionType == 1 && this.sessionList.length <= 0){
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+ this.$message({
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+ message: '只能给在线用户发送消息哦...',
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+ type: 'warning'
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+ });
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+ return false;
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}
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// if(this.offlineList.length <= 0 ) return
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let isFirst = true, sensitiveNumber = 0;
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@@ -906,6 +918,7 @@
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/*****************获取当前聊天用户信息****************/
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get_user(id,type,index) {
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+ // console.log(id,type,index)
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let obj = {
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account_id: id
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};
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@@ -925,6 +938,7 @@
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this.sessionList[index].name = this.session_user_info.nick_name;
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}
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this.$store.dispatch("SET_SESSION",this.sessionList);
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+
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this.$store.dispatch("SET_SESSION_NAME",this.sessionList[index].name);
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}else if(type == 2){
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if(this.session_user_info.nick_name){
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@@ -962,6 +976,15 @@
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})
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},
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+ /*****************************/
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+ automaticScrollTop(){
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+ this.$nextTick(() => {
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+ let msg = document.getElementById('chat_box') // 获取对象
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+ console.log(msg.scrollHeight);
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+ msg.scrollTop = '0px'
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+ })
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+ },
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+
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/**************获取敏感词*****************/
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getSensitive() {
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let obj = {
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@@ -1138,9 +1161,9 @@
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/****************访问信息和评价状态***************/
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accessTerminal(data) {
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if (this.sessionType == 1) {
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- console.log('dataIndex', this.dataIndex)
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+ // console.log('dataIndex', this.dataIndex)
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let List = this.sessionList[this.dataIndex];
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- console.log('list', List)
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+ // console.log('list', List)
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if (data == 'eva') {
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if (!List) return false
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// console.log(List,'对话信息');
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@@ -1164,8 +1187,12 @@
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source:List.ipinfo
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}
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+ if(this.sessionList.length == 1 && this.dataIndex ==0){
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+ this.get_user(List.id,1,this.dataIndex);
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+ }
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} else {
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this.terminal_IP = {}
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+
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}
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}
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} else if (this.sessionType == 2) {
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@@ -1182,7 +1209,25 @@
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// }
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}
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},
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- getHistoryInfo() { // 获取历史数据
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+ /****************** 获取历史数据 *******************/
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+ getHistoryInfo() { //
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+ let visitors_id = '';
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+ let conversationId = '';
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+ if(this.sessionType == 1){
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+ visitors_id = this.sessionList[this.dataIndex] ? this.sessionList[this.dataIndex].id: '';
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+ conversationId =this.sessionList[this.dataIndex] ? this.sessionList[this.dataIndex].conversationId : '';
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+ }else if(this.sessionType == 2){
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+ visitors_id = this.offlineList[this.dataIndex] ? this.offlineList[this.dataIndex].id :'';
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+ conversationId = this.offlineList[this.dataIndex] ? this.offlineList[this.dataIndex].conversationId : '';
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+ }
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+ if(visitors_id == ''){
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+ this.$message({
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+ message:'没有对应的访客',
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+ type: 'warning'
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+ });
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+ return false;
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+ }
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+
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let obj = {
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headers: {
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apiToken: this.$md5("userhistory" + "customer-service" + "history" + "service"),
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@@ -1190,8 +1235,9 @@
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userToken: this.token
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},
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params: {
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- // user_name: this.user_info.account_name,
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+ account_user_id: visitors_id,
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account_id: 'KF' + this.user_info.id,
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+ conversationId,
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currentPage: this.historyPage,
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pageSize: 10
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}
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@@ -1212,12 +1258,18 @@
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let list = res.data.data.list
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if(list) {
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for(let item of list) {
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+ let content = JSON.parse(item.content)
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+ if (content.text) {
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+ content.text = this.$public.turnFace(content.text,this.$frce)
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+ }
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let historyItem = {
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type: item.from_id.substr(0, 2) === 'KF' ? 'service' : 'user',
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time: this.$public.customFormatDateTime(item.time_line),
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- content: JSON.parse(item.content)
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+ content: content
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+
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}
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- this.data.unshift(historyItem)
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+ this.data.unshift(historyItem);
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+ this.automaticScrollTop()
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}
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this.historyPage ++ ;
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this.historyProcess = '更多历史记录'
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@@ -1284,11 +1336,13 @@
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// },
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sessionList: {
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handler(val) {
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+ console.log(val,'事件监听sessionList');
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this.accessTerminal(val)
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},
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deep: true
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},
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offlineList(e) {
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+ console.log(e,'事件监听offlineList')
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this.accessTerminal(e)
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},
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@@ -1309,7 +1363,7 @@
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dataIndex: 'get_num',
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sessionType: 'get_type',
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get_user_info: 'get_session_user', // 会话人详细信息
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- // is_eva_btn:'get_is_eva_btn',
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+
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}),
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get_session_message() {
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@@ -1455,9 +1509,7 @@
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}
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.chat-box {
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- height: 62vh;
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- /* background: red; */
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- /* padding: 40px 0; */
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+ height: 56vh;
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padding-bottom: 10px;
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border-bottom: 1px solid #d5e5ff;
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overflow-x: hidden;
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@@ -1574,7 +1626,7 @@
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.FastReplyBox {
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padding: 0.4rem 0;
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- height: 80vh;
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+ height: 75vh;
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overflow-x: hidden;
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overflow-y: auto;
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}
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