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@@ -178,9 +178,10 @@
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<div v-if="item.type == 'tips'">
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<div class="promptBox" v-if="item.str == 'resigtermsg'">
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<div class="prompt help">
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- <span>客服已经关闭会话，如需继续咨询请重新连接客服</span>
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+ <span>本次会话已关闭，如需继续咨询请重新连接客服</span>
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</div>
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</div>
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+
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</div>
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</div>
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@@ -202,11 +203,7 @@
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<!-- </div>-->
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- <div class="promptBox " v-if="serverNotOnlin">
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- <div class="prompt help">
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- <span>{{serviceNotOnlineText}}</span>
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- </div>
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- </div>
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+
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<!-- 排队等待 -->
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<div class="evaluate" v-if="waitingMsg">
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@@ -651,6 +648,7 @@
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fit:'contain', // 图片样式
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resigtermsg:false, //提示重连
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evaluateNum:false,
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+ jumps:false,
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}
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},
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filters: {
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@@ -777,7 +775,7 @@
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data: {
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groups_id: '1',
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robot_name: this.shieldingKeyword(formatStr),
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- webTime: this.webTime,
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+ webTime: this.webTime = this.webTime,
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robotgroups_id: '1',
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}
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}))
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@@ -804,7 +802,7 @@
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img: res.data.data.src,
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type: 'user'
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}),
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- webTime: this.webTime,
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+ webTime: this.webTime = this.webTime,
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to_id: this.service.kf_id,
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to_name: this.service.kf_name,
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sensitiveNumber: this.sensitiveNumber,
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@@ -1296,8 +1294,8 @@
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this.comtSuccess = false;
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this.showleaveIcon = false;
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this.waitingMsg = false;
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- this.selNum = 0;
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- this.tokNum = 0;
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+ this.selNum = this.selNum;
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+ this.tokNum = this.tokNum;
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this.service_on = true;
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this.closeByServer = false;
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// console.log(redata.data.evaluate_id,"评价数量")
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@@ -1375,7 +1373,7 @@
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this.$set(this.chatCont[num], 'time', '');
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}
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} else {
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- this.webTime = redata.data.time;
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+ this.webTime = redata.data.time = redata.data.time;
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this.$set(this.chatCont[num], 'time', redata.data.time);
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}
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@@ -1391,6 +1389,7 @@
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}
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// 客服关闭会话.
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if (redata.message_type == 'closeBysever') {
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+ this.jumps = false;
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this.machineAndAtl = 10;
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this.selNum = 0;
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this.showleaveIcon = true;
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@@ -1398,13 +1397,15 @@
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// 关闭清除历史信息
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this.hisSviceChat = [];
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this.customerSviceChat = [];
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+ this.selNum = 0;
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+ this.tokNum = 0;
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}
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// 客服掉线.
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if (redata.message_type == 'serviceoffline') {
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this.serviceNotOnlineText = redata.msg;
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this.service_on = false;
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this.serverNotOnlin = true;
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- // this.chatCont.push({type:"tips",str:"serverNotOnlin"})
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+ this.chatCont.push({type:"tips",str:"serverNotOnlin"})
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this.closeByServer = true;
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}
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// 客服转接
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@@ -1423,6 +1424,7 @@
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}
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// 客服等待排队
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if (redata.message_type == "inqueue") {
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+ this.jumps = true;
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this.waitingMsg = true;
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this.automaticRolling();
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this.waitingText = redata.content;
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@@ -1460,13 +1462,14 @@
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}
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}
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- //
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+ // 退出排队
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if(redata.message_type == 'cancelqueueret') {
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- console.log(redata)
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+ this.jumps = false;
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}
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},
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closedWating() {
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+ this.jumps = true;
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this.waitingMsg = false;
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let data = {
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"type": "cancelqueue",
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@@ -1594,7 +1597,12 @@
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/*************跳转人工客服***************** */
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jumpService(id, name) {
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-
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+ if(this.jumps){
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+ this.$alert('请先退出排队，再进行操作。','提示信息',{
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+ confirmButtonText: '确定',
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+ });
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+ return false
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+ }
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this.jumpArtl = true;
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this.closeByServer = false;
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this.group = id;
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