Home-Data/application/common/model/Chatlog.php

<?php

namespace app\common\model;

use think\Model;

class Chatlog extends Model
{
	/*
     * 留言列表
     */
    public function getChatlogList($condition, $field = '*', $page = 0, $order = 'create_time desc', $limit = '')
    {
        if ($limit) {
            return db('chat_log')->where($condition)->field($field)->order($order)->page($page)->limit($limit)->select();
        } else {
            $res = db('chat_log')->where($condition)->field($field)->order($order)->paginate($page);
            $this->page_info = $res;
            return $res->items();
        }
    }

    //客服评价率统计
    public function chatlogcoRate($condition){
        $rateCount = db('chat_log')->where($condition)->count();
        $condition['comment'] = array('egt',3);
        $mydcount = db('chat_log')->where($condition)->count();
        if(empty($mydcount) || empty($rateCount)){
            return 0;
        }else{
            return $mydcount/$rateCount*100;
        }
    }

    //客服转化率
    public function chatlogConversion($condition){
        $condition['tob'] = 1;
        $condition['tob_value'] = array('in','2,3');
        $rateCount = db('chat_log')->where($condition)->count();
        $condition['tob_value'] = 2;
        $zhCount = db('chat_log')->where($condition)->count();
        if(empty($zhCount) || empty($rateCount)){
            return 0;
        }else{
            return $zhCount/$rateCount*100;
        }
    }

    //客服挽留率
    public function chatlogDetainment($condition){
        $condition['tob'] = 3;
        $rateCount = db('chat_log')->where($condition)->count();
        $condition['tob_value'] = 2;
        $wlCount = db('chat_log')->where($condition)->count();
        if(empty($wlCount) || empty($rateCount)){
            return 0;
        }else{
            return $wlCount/$rateCount*100;
        }
    }

	//访问的客户
	public function allvisitor($condition, $field = '*', $page = 0, $order = 'create_time desc', $limit = ''){
		if ($limit) {
            return db('chat_log')->distinct(true)->where($condition)->field($field)->order($order)->page($page)->limit($limit)->select();
        } else {
            $res = db('chat_log')->distinct(true)->where($condition)->field($field)->order($order)->paginate($page);
            $this->page_info = $res;
            return $res->items();
        }
	}

	//聊天用户信息(begin:开始时间,end:结束时间,kname:客服名字)
	public function chatdata($begin,$end,$kname,$sid){
		$map['create_time'] = array('between', array($begin, $end));
		$map['vid'] = $kname;
		$map['sid'] = $sid;
		$list = db('chat_log')->field('id,vid,create_time')->where($map)->select();
		
		return $list;
	}



}